POSITION OVERVIEW

　　The Junior Sales Development Representative is responsible for identifying and qualifying potential clients, developing relationships with prospects, and helping set up sales calls/demos for the Senior Sales Executives to close. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for helping customers.

　　To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

　　Key Tasks and Responsibilities

　　Identify and qualify potential clients through outbound calls, emails, social media, and other methods.

　　Increase sales volume and customer satisfaction.

　　Grow accounts with new sales methodology.

　　Learn the client’s products, services, and customers.

　　Solve problems and upsell when possible.

　　Improve your ability with every interaction.

　　Collaborate with Senior Sales Executives to close the clients.

　　Maintain accurate records of customer interactions.

　　Maintain client database to make sure the Senior Sales Executive team can access current information on all leads.

　　Manage multiple projects simultaneously while meeting deadlines.

　　Provide feedback to the sales team on client trends and needs.

　　Monitor client accounts to ensure satisfaction.

　　Additional responsibilities related to the position

　　CANDIDATE QUALIFICATIONS

　　As the Junior Sales Development Representative you must be confident, outgoing and self-motivated with a strong work ethic and have the ability to function effectively in a fast paced work environment. Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times.

　　Must be 18 years of age and older

　　High school diploma

　　Certification in would be advantageous

　　2 years experience in working with various BPO companies is required.

　　Experience in customer/client support is a plus.

　　Strong written and interpersonal communication skills.

　　Working knowledge of sales processes and various CRM software.

　　Proficiency in Microsoft Office and other common office software tools.

　　Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

　　Ability to work in a fast-paced environment and adapt to changing priorities

　　Strong problem solving and multitasking abilities

　　COMPENSATION DETAILS

　　WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

　　We believe in the importance of our staff and recognize them as the driving force behind our success

　　PHYSICAL REQUIREMENTS

　　This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

　　CONDITIONS OF EMPLOYMENT

　　Must be authorized to work in the country in which the job is based.

　　Must be willing to undergo employee background screening. Job offers are contingent on background screening tests.

　　REASONABLE ACCOMMODATION

　　Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,[email protected].

　　EQUAL OPPORTUNITY EMPLOYER

　　At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

　　MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

　　MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

　　ABOUT MCI (PARENT COMPANY)

　　MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services (https://www.mci.world/cx-business-process-outsourcing-services/call-center-services/) , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

　　In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

　　Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

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　　The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

　　The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

　　ID2023-38471

　　Updated Date12/14/2023

　　DepartmentCorporate Business Development Positions

　　EducationHigh School Diploma/GED

　　Company/BrandMCI

　　Location : LocationPH-00-Pasig City

　　Career LevelEntry-Level

　　Employment TypeFull-Time