Description:

　　The Member Experience Representative’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations.

　　Document details of the interaction within the database, including any additional action steps taken as follow up.

　　Respond to inquiries within set timeframes to adhere to department metrics and contractual standards.

　　Skills:

　　customer service, insurance, Medicare, group insurance, Managed Care, Health Plan, Data entry, Claim, Microsoft Office

　　Additional Skills & Qualifications:

　　1-3 years of Healthcare Customer Service experience (inbound and outbound calls)

　　Experience working in a customer service focused industry strongly desired

　　Knowledge of basic insurance concepts preferred

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.