Job Summary:

　　Responds to requests for transactional rates for time critical guaranteed shipments from external and internal customers via voice, email, E-Net and MyEstes

　　Prices shipments using electronic rating tools, manually calculates cost, determining distance between locations by reading maps and considering other influencing factors such as weather, terrain, etc., then adds the appropriate profit margins to construct rates. Successful execution of shipment and achievement of target profit margins are dependent on the accuracy of the sales coordinators calculations

　　Processes inquiries of all kinds related to time critical guaranteed quotes, tracking, bookings, revenue adjustments, document & record retention & retrieval and deliveries as part of a team located in the Estes Solutions Center, and remote locations

　　Ensures positive customer experience when resolving challenging or complex problem providing a “Win-Win” for the customer and Estes

　　Provides support, instruction and guidance to terminal operations, field sales and corporate departments’ team members relating to time critical guaranteed services

　　Recognize and change work priorities based on current business needs. Be able to evaluate priorities using tools available that measure phone calls, emails, shipments and other business tasks. Escalate issues when needed to appropriate leads and/or management

　　Regular attendance is required.

　　This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

　　Qualifications:

　　Bachelor’s degree or any combination of education and experience which would provide an equivalent background

　　A minimum of 3 years’ prior transportation sales and/or customer service experience highly preferred

　　Must have excellent math skills– Shipment quotes depend on accurate calculations of weights, volumes, distance and time for each guaranteed shipment. Mistakes will typically result in Estes losing shipment revenue but incurring the cost of transportation.

　　Strong ability to read maps in order to determine distance between locations and apply sound judgment on influencing factors such as terrain, weather, etc.

　　Must possess strong verbal, written and listening communication skills. Must be able to communicate in a positive, enthusiastic manner even under adverse conditions.

　　Responds well to questions. Ability to read, interpret and comply with written information and documents with a high level of comprehension and concentration.

　　Must work with a sense of urgency, possess strong attention to detail and exceptional organizational skills

　　Must be dependable and able to interact well with others

　　Excellent computer skills, including Microsoft Word & Excel. AS400 experience highly preferred.

　　Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

　　Must be able to comply with all company policies, rules, procedures and Code of Conduct

　　Must be able to interact well with others

　　Must be able to work independently, or in a team setting

　　Must be capable of working under tight time constraints in a high volume environment with multiple priorities

　　Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

　　Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

　　Must be authorized to work in the United States

　　Physical Demands:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

　　Work Environment:

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

　　Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.