RESPONSIBILITIES

　　Create and maintain virtual and physical server environments.

　　Perform file level restores from Veeam backup solution.

　　Assist end user with ERP issues. Discover ways to improve how users input, or system outputs useful information.

　　Receive and respond to incoming calls and e-mails regarding desktop problems.

　　Collaborate with Cyber team to eliminate vulnerabilities.

　　Work with other teams to ensure all IT equipment onsite is working as designed.

　　Manage hardware fleet of PC, laptops, cell phones or any other items.

　　Perform on-site analysis, diagnosis, and resolution of simple/midrange desktop problems for end-users, recommend and implement corrective solutions, including off-site repair for remote users as needed.

　　Ensure efficient operation of the companys computing environment.

　　Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

　　Work with third-party support and equipment vendors as needed.

　　SUCCESS FACTORS

　　Customer Focus

　　Drive for Results

　　Functional/Technical Skills

　　Personal Learning

　　Planning

　　EDUCATION

　　Bachelor's degree or Associate degree with 3 years of experience in an Information Technology.

　　A Certification Preferred.

　　VMWare VTCA preferred

　　JOB EXPERIENCE

　　Microsoft certification, ITIL certification or related experience required.

　　2 or more years work with VMWare, and Windows Server administration

　　2 or more years in end user support

　　Experience with Epicor / Kinetic ERP system is preferred, but not required.

　　Manufacturing knowledge or experience a plus

　　SKILLS REQUIRED

　　Excellent technical knowledge of PC, laptop, and desktop hardware.

　　Strong customer-service experience and skills.

　　Effective interpersonal skills and relationship-building skills.

　　Strong written and oral communication skills with ability to present ideas in user-friendly language.

　　Analytical and problem-solving abilities, with keen attention to detail.

　　Troubleshoot server hardware and software issues.

　　Hands-on desktop systems troubleshooting experience.

　　Working technical knowledge of current protocols, operating systems, and standards.

　　Able to read and understand technical manuals and procedural documentation.

　　Ability to operate without direct supervision onsite.

　　Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

　　Experience working in a team-oriented, collaborative environment.

　　Physical demands and work environment

　　The physical demands and work environment described here are typical, however not intended to be all-inclusive and are subject to change per the environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.

　　Required to sit and stand at workstation.

　　EXPECTATIONS

　　All employees are expected to interact with other members of the organization in a professional and respectful manner, with the goal of producing on-time and high-quality work being the highest priority.All employees must maintain excellent communication with supervisors and engineers and a professional attitude and approach to issues within the company.

　　We are a drug free workplace and require pre-employment testing.

　　BENEFITS OF EMPLOYMENT

　　In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, and 401(k) with matching contributions. We provide our employees with a smoke-free, drug-free workplace.

　　ABOUT US

　　For over 40 years, TowHaul has been dedicated to designing and manufacturing the most reliable, efficient, and adaptable off-road...

　　Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity