An exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst. Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White network as well as off the shelf. 

Objectives of this role

The IT Support Analyst will work closely with the IT Service Desk Manager to provide excellent customer service and User Support to computer applications and platforms. Our IT Support Analyst will troubleshoot problems and advise on the appropriate action. This position will be the primary support person for our Brisbane based corporate team.

What you’ll do: 

Technical assistance: 

Respond to requests for technical support in person, via phone, and electronically

Diagnose and resolve technical hardware and software issues

Research questions using available information resources

Advise users on appropriate action

Follow standard help desk procedures

Log all support interactions

Redirect problems to appropriate resources and teams

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Stay current with system information, changes, and updates

Other duties as required

Who you are:

Team player

Working knowledge of fundamental operations of relevant software, hardware and other equipment

Knowledge of all relevant call tracking applications

Customer service experience and knowledge of practices

Excellent effective written and oral communications, focusing on Customer Service

Performs well under pressure

Excellent problem solving skills and analytical abilities

Receptive to feedback

Resilient and adaptable

Embraces and accepts change and challenges

Skills and Knowledge:

Ability to identify and to persist in resolving issues for the network and corporate as it relates to business objectives

Strong understanding of Windows and Mac Operating Systems

Strong knowledge of Software deployment practices

OS Systems Patch Management Experience

Airwatch/VMWare Workspace One Deployment knowledge

Experience with deployment of SaaS products and experience troubleshooting

Ability to visualise, articulate, and solve both complex and uncomplicated problems and concepts to make educated decisions based on the information

Ability to embrace change and adapting to new challenges 

Promoting a positive work environment and work collaboratively to achieve business objectives

Knowledge of Google Apps Application Suite including administration 

Learning and retention of in-house developed application set

Ability to troubleshoot web browser and online cloud applications

Knowledge of Audio Visual and live streaming would be an advantage

The Ray White Group encompasses a collection of diverse yet interconnected businesses, united by a shared heritage that dates back to 1902. Our journey commenced in the humblest setting of Crows Nest, a frontier town in regional Queensland, where the first Ray White office originated. Over the course of over 120 years, we have experienced remarkable growth, currently 12 businesses within the group, more than 1,000 offices in our network, and close to 300 corporate team members. Our corporate teams are spread across Australia and New Zealand, with offices in most capital cities. 

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