Description If an innovative and fast-paced work environment at a company in the Service industry sounds like your cup of tea, Robert Half might have the Help Desk Analyst job for you. Creatives with talent for solving both routine and unique problems will be a great fit for this position. Help support field users with a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Liverpool, New York area and is a permanent opportunity.

　　What you get to do every single day

　　Independently investigate and implement solutions to technical issues

　　Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

　　Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

　　Identify recurring technical issues and propose solutions to address the root of the problems Requirements - Less than one year of experience preferred

　　Experience installing and configuring operating systems, networked and local printers, and business applications

　　Strong familiarity with SonicWall

　　Command of Comptia A+

　　Solid understanding of Cisco Technologies

　　Background in user administration and bug fixing in a client server environment

　　IT support ticketing system experience highly valued

　　Familiarity with basic networking concepts

　　Ability to recognize, evaluate, and resolve problems effectively Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .