FULLY ONSITE OPPORTUNITY IN TAMPA
PERMANENT POSITION
ERP Operations manager plays a key role in our global rollout strategy of enterprise ERP via designing and managing technical environments needed for ERP platforms reporting to IT Leadership based in Tampa, FL. This person will solely be responsible for making sure that the ERP environments are up and running 99.99% uptime and design and modify those environments as need changes. This person will drive operational excellence by implementing and managing global processes and standards across the organization. This role will be responsible for defining and managing key KPI for operations. This position will lead a small team of Ops engineers and work in a matrix environment to provide technical and functional support to ERP users in a 24X7 global environment.
Qualifications/Skills:
Bachelor’s or Master’s Degree in Information Systems, Information Technology, Computer Science or Engineering, or equivalent
6 - 9 years of experience working in an operations manager position within an operationally focused 24x7 team
Must have a history of operational excellence - both in designing/implementing/improving processes and in running an established process end-to-end.
6+ years of demonstrated experience managing systems of ERP including 4+ years implementing Microsoft Dynamics AX2012 and D365 F&O
6+ years of experience with DevOps/JIRA or other ticketing systems
3+ years of experience working with Azure
3+ years of experience working with ERP security roles and privileges
Industry experience working in a technical environment, preferably in manufacturing
An ability to manage multiple complex projects concurrently and autonomously
A high aptitude for understanding the technical requirements to support global ERP infrastructure, along with high curiosity of how the design/implementation decisions tie back to increasing firm profit
Ability to influence decision-making processes and foster an environment of healthy team debate
Strong risk awareness and the ability to identify imminent risks
3+ years of experience managing code deployments, build process and CAB approvals
3+ years of experience in implementing and managing monitoring tools for systems like Manangengine
Hands on experience delivering key operational KPIs using PowerBI/Excel or any BI tools
Strong communication and presentation skills
Experience leading global teams in matrix environment
Key Responsibilities
Owner of global ERP operations processes including designing/implementing and maintaining required systems and related activities.
Responsible for day-to-day operations related to ERP systems in a 24X7 environment. Manage regional admins to ensure proper guidelines are followed to manage ERP uptime, patching and system administration
Be a key person to make sure ERP code deployments gets completed in timely manner and without any issues
Manage global team of engineers, support and security admins to provide robust ERP platform for the organization.
Work with cross functional team of Cloud services and Security to deliver the solutions needed
Provide SLAs for support tickets of ERP systems via managing team of Ops Support members and cross functional teams of ERP
Generate month end KPI and reports needed for C level reporting
Implement best practices related to IT operations across the organization’s IT application landscape
Manage and schedule patching of critical systems for ERPs
Implement server and app monitoring solution for 24X7 monitoring
Provide user and IT support in 24X7 365 day environment including weekends
Personal Attributes:
Strong leadership skills
Strong business acumen with a technical background
Strong customer service orientation
Strong collaboration and teamwork
Excellent written and verbal communication skills with a strong customer focus
Highly motivated and self-directed
Strong interpersonal skills with the ability to engage and build strong relationships with business and IT leaders, project team members, and users
Excellent multi-tasking skills with the capability to adapt to rapidly changing environments
Results-oriented
Flexible to work in Global 24X7 environments
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.