FULLY ONSITE OPPORTUNITY IN TAMPA

　　PERMANENT POSITION

　　ERP Operations manager plays a key role in our global rollout strategy of enterprise ERP via designing and managing technical environments needed for ERP platforms reporting to IT Leadership based in Tampa, FL. This person will solely be responsible for making sure that the ERP environments are up and running 99.99% uptime and design and modify those environments as need changes. This person will drive operational excellence by implementing and managing global processes and standards across the organization. This role will be responsible for defining and managing key KPI for operations. This position will lead a small team of Ops engineers and work in a matrix environment to provide technical and functional support to ERP users in a 24X7 global environment.

　　Qualifications/Skills:

　　Bachelor’s or Master’s Degree in Information Systems, Information Technology, Computer Science or Engineering, or equivalent

　　6 - 9 years of experience working in an operations manager position within an operationally focused 24x7 team

　　Must have a history of operational excellence - both in designing/implementing/improving processes and in running an established process end-to-end.

　　6+ years of demonstrated experience managing systems of ERP including 4+ years implementing Microsoft Dynamics AX2012 and D365 F&O

　　6+ years of experience with DevOps/JIRA or other ticketing systems

　　3+ years of experience working with Azure

　　3+ years of experience working with ERP security roles and privileges

　　Industry experience working in a technical environment, preferably in manufacturing

　　An ability to manage multiple complex projects concurrently and autonomously

　　A high aptitude for understanding the technical requirements to support global ERP infrastructure, along with high curiosity of how the design/implementation decisions tie back to increasing firm profit

　　Ability to influence decision-making processes and foster an environment of healthy team debate

　　Strong risk awareness and the ability to identify imminent risks

　　3+ years of experience managing code deployments, build process and CAB approvals

　　3+ years of experience in implementing and managing monitoring tools for systems like Manangengine

　　Hands on experience delivering key operational KPIs using PowerBI/Excel or any BI tools

　　Strong communication and presentation skills

　　Experience leading global teams in matrix environment

　　Key Responsibilities

　　Owner of global ERP operations processes including designing/implementing and maintaining required systems and related activities.

　　Responsible for day-to-day operations related to ERP systems in a 24X7 environment. Manage regional admins to ensure proper guidelines are followed to manage ERP uptime, patching and system administration

　　Be a key person to make sure ERP code deployments gets completed in timely manner and without any issues

　　Manage global team of engineers, support and security admins to provide robust ERP platform for the organization.

　　Work with cross functional team of Cloud services and Security to deliver the solutions needed

　　Provide SLAs for support tickets of ERP systems via managing team of Ops Support members and cross functional teams of ERP

　　Generate month end KPI and reports needed for C level reporting

　　Implement best practices related to IT operations across the organization’s IT application landscape

　　Manage and schedule patching of critical systems for ERPs

　　Implement server and app monitoring solution for 24X7 monitoring

　　Provide user and IT support in 24X7 365 day environment including weekends

　　Personal Attributes:

　　Strong leadership skills

　　Strong business acumen with a technical background

　　Strong customer service orientation

　　Strong collaboration and teamwork

　　Excellent written and verbal communication skills with a strong customer focus

　　Highly motivated and self-directed

　　Strong interpersonal skills with the ability to engage and build strong relationships with business and IT leaders, project team members, and users

　　Excellent multi-tasking skills with the capability to adapt to rapidly changing environments

　　Results-oriented

　　Flexible to work in Global 24X7 environments

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.