73331BRJob Posting Title:Case Coordinator - Heart CenterDepartment:Cardiovascular SurgeryAutoReqId:73331BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:External RelationsJob Posting Description:The Case Coordinator - Heart Center will be responsible for:

　　Assisting patient and families from the second opinion process to the time they come here for care in a timely manner

　　Creating medical record number and uploading patients record and outside imaging studies

　　Maintaining the second opinion process portal up-to-date

　　Delivering concierge-level attention to service for each patient

　　Assisting in getting financial clearance of the patient

　　Preparing documentation needed for patients & families to do Visa application

　　Communicating to hospital staff of social/ economic problems of patient/family

　　Assisting patient families with housing

　　Meeting patients upon arrival and giving a tour of the hospital to the patient/families as needed

　　Visiting and assisting family/patients while they are in the hospital to ensure they are aware of the services being received and address any concerns/issues. Many times cultural differences lead to confusion with family expectations. The coordinator helps set the expectations. They identify any cultural or social issues that the clinical team and/or social work should be aware of

　　Communicating with clinicians and social workers of any concerns from families

　　Preparing discharge package and making any necessary follow up visits

　　Keeping surgeon inform of all relevant patient information

　　To qualify, you must have:

　　Bachelor’s Degree. International Business or Healthcare, or related field

　　One year of experience working in health care, social services, language services, or hospitality.

　　At least one year of experience serving in an international case coordination or social services role in an international clientele work environment preferred

　　Excellent customer service skills, with the ability to interact effectively with a diverse population, and all levels of internal and external customers

　　Written and verbal fluency in English required, and second language strongly preferred.

　　Problem Solving: Work requires the skills to Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

　　Very Good Interpersonal Skills: Deals with others in a pleasant and respectful manner. Displays sensitivity to the needs and concerns of others.

　　Attention to Detail: Ability to ensure information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.

　　Very good team player

　　Strong communication skills with the ability to clearly articulate and communicate thoughts, ideas ad feedback.

　　Strong organizational skills in order to multi-task and control situations at hand.

　　Ability to works with and helps others to accomplish objectives.

　　Intermediate skills in MS Office Excel, Word, and PowerPoint. Experience with EPIC preferred

　　Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

　　Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid