JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON -SITE. FTE: 1.000000 Shift: Shift 2 Job Summary: Serves as the \'FirstImpression Officer\' of the Froedtert & The Medical College of Wisconsinhealth network, going above and beyond to deliver on exceptional andmemorable concierge-style customer service and hospitality for ourpatients, families and visitors. Greet each visitor and offersassistance with navigation, wayfinding, sharing helpful information andhelping to simplify their journey with us. Provides accurate informationand direction to patients, staff, and family members. Communicatesrelevant patient care policies while supporting efficient patient careflow, and safety for everyone. Communicates with large numbers ofindividuals and at times large groups of people and manage stressfulsituations in the most empathetic manner. Partners closely with otherdepartments including customer experience/ performance excellence,transport, parking, security, and clinical departments. EXPERIENCEDESCRIPTION: A minimum of 3 years of customer service experience or aminimum of 6 months of experience internally at Froedtert Hospital.EDUCATION DESCRIPTION: High School diploma or equivalent is required.TRAINING DESCRIPTION: Situational de-escalation techniques. Epictransport or EVS modules. SPECIAL SKILLS DESCRIPTION: Proficient inMicrosoft programs. Strong verbal intra and interdepartmentalcommunication skills. Ability to track data in an accurate and timelymanner for the purposes of supporting customer service analytics.Bilingual preferred. Ability to execute security protocol assignmentsduring an emergency drill preferred. Proficiency in Epic preferred.LICENSURE DESCRIPTION: American Heart Association (AHA) Basic LifeSupport for the Healthcare Provider (BLS) or an AHA approved equivalentis required within 90 days of hire. Perks & Benefits at Froedtert HealthFroedtert Health Offers a variety of perks & benefits to staff,depending on your role you may be eligible for the following: Paid timeoff Growth opportunity- Career Pathways & Career Tuition Assistance, CEUopportunities Academic Partnership with the Medical College of WisconsinReferral bonuses Retirement plan - 403b Medical, Dental, Vision, LifeInsurance, Short & Long Term Disability, Free Workplace Clinics EmployeeAssistance Programs, Adoption Assistance,... For full info followapplication link. We are proud to be an Equal Opportunity Employer whovalues and maintains an environment that attracts, recruits, engages andretains a diverse workforce. As a federal contractor/subcontractor, wetake affirmative action in employment based on race, sex, disability andstatus as a protected veteran. We welcome protected veterans to sharetheir priority consideration status with us at 262-439-1961. We maintaina drug-free workplace and perform pre-employment substance abuse testing***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/32A21B44D1A54F6B