Hendrick Chevrolet (Cary)

　　Location: 100 Auto Mall Drive, Cary, North Carolina 27511

　　Summary: Responsible for assisting the Business Development Manager to lead the Business Development Center. The Assistant Business Development Center Manager is responsible for assisting with operations, productivity results, employee supervision, and customer satisfaction in the Business Development Center. Ensure customer satisfaction and procure new business for the center in sales and/or service.

　　Supervisory Responsibilities: This job has direct supervisory responsibilities.

　　Essential Duties and Responsibilities include the following:

　　Assists with training and supervision of Business Development Representatives.

　　Makes recommendations to Business Development Manager and Human Resource in hiring and discipline decisions.

　　Works closely with department managers to ensure customer satisfaction

　　Assists with setting productivity goals for Business Development Representatives

　　Monitors goal achievement for Business Development Representatives

　　Makes recommendations for spiff programs for Business Development Representatives

　　Ensures delivery of excellent customer service to customers

　　Maintains effective employee relations

　　Attends weekly manager meetings

　　Assists with overseeing the follow up with “shoppers” through telephone, mailings and electronic media prior to purchase

　　Assists with overseeing the follow up with customers through telephone, mailings and electronic media after purchase

　　Assists with overseeing the follow up with customers through telephone and mailings after service

　　Reviews responses to incoming e-mails by customers via electronic media

　　Approves preparation of customer follow-up letters

　　Assists with Maintaining the dealership website and social media page

　　Maintains CSI at or above Company standards

　　Maintains an organized, clean and safe work area

　　Participates in required training

　　Follows Safeguards rules and regulations.

　　Demonstrates the Company’s Core Values

　　Complies with Company policies and procedures

　　Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

　　Other duties as assigned

　　Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

　　Desired Education:

　　o GED

　　o High School Diploma

　　√ Associate Degree

　　o Bachelor Degree

　　o Master Degree

　　o Doctorate Degree

　　Field of Study/Work Experience:

　　o Accounting

　　o Automotive

　　√ Business

　　o Human Resources

　　o Information Technology

　　Desired Work Experience:

　　o up to 3 years

　　√ 3-5 years

　　o 5+ years

　　Education/Work Experience:

　　Prior Customer Service and/or Business Development experience. Supervisory experience preferred. Strong interpersonal skills. Ability to improve customer satisfaction by resolving complex customer concerns.

　　Certificates and Licenses:

　　√ Valid Driver’s License

　　o Automobile Salesperson License

　　Computer Skills:

　　Advanced knowledge of Microsoft Office products. Advanced ability and knowledge of Dealership Management System and additional software programs to support operations.

　　Communication Skills:

　　Ability to understand and follow instructions. Ability to communicate effectively with customers and company

　　personnel.

　　Attendance Expectations:

　　The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

　　Physical Demands:

　　While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

　　Environment Demands:

　　Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

　　Verbal and Writing Ability:

　　Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

　　Math Ability:

　　Ability to add, subtract, multiply and divide.

　　Reasoning Ability:

　　Ability to apply common sense understanding to carry out instructions.

　　Core Values:

　　To perform the job successfully, an individual should demonstrate the following Core Values:

　　Servant Leadership

　　Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

　　Teamwork through Trust & Respect

　　Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

　　Integrity

　　Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

　　Commitment to Customer Enthusiasm

　　Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

　　Passion for Winning

　　Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

　　Accountability at All Levels

　　Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

　　Commitment to Continuous Improvement

　　Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

　　This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

　　Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

　　Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

　　The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.