Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

　　Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

　　Position Summary:

　　The General Manager-Universal Services will architect and lead the Universal Services and Energy Efficiency transformation for Duquesne Light Company (Project Uplift). This position will serve as an internal and external leader, developing and maintaining key relationships with state officials, community program administrators and third-party entities to fulfill the objectives of Duquesne Light’s Universal Services and Energy Efficiency Programs. These programs include subsidized billing and energy efficiency for income eligible customers, providing energy efficiency solutions to customer, partnering with community agencies to support our customers, and collaborating internally on a cohesive company approach. This position will also provide the development, oversight, and tactical support of the programs, including the associated regulatory filings, vendor agreements, consumer education campaigns, technical assistance workshops and other means for increasing adoption and usage among eligible consumers. Lastly, this position will manage both full-time staff and contractors in the fulfillment of the programs.

　　Location: Hybrid, downtown Pittsburgh, Pennsylvania

　　Responsibilities :

　　Architect transformational Universal Services and Energy Efficiency program and roadmap to deliver outcome-based results to customers;

　　Serve as a convener between our company and the community by creating new partnerships;

　　Establish and maintain strong relationships with state and local officials;

　　Collaborate internally to drive results on a cohesive community partnership strategy

　　Effectively deliver federal funding for low-income customers via new programs;

　　Effectively deliver federal funding for customer energy efficiency via new programs;

　　Leverage data insights to develop new programs and measure the effectiveness of existing programs, and make changes that improve efficiency and accuracy of operations;

　　Deliver automated and personalized customer experiences at scale, making customer resource investments decisions in a way that is backed up by data;

　　Use sound judgement in balancing competing interests, priorities and agendas among key state and local stakeholders to ensure that company programs provide needed assistance and required energy efficiency programs in a cost effective manner;

　　Benchmark and track programs used by other companies and in other jurisdictions to ensure that company programs reflect best practices;

　　Collaborate with internal stakeholders to ensure all regulatory, system and operational activities are completed.

　　Lead the development of a robust reporting framework and Universal Services and Energy Efficiency metrics package;

　　Successfully manage and continuously evaluate vendor partnerships;

　　Work closely with Finance and Regulatory on the effective cost management of our USECP;

　　Support the development of diversity, equity and inclusion strategies that influence the design and delivery of our products and services in the marketplace.

　　Education/Experience :

　　Bachelor’s degree; higher level education such as a master’s degree, PhD, or certification is normally desired

　　10 years of experience in community programs or related functions

　　5 years of management experience

　　Scope :

　　Primary focus is on strategic development of our organizational Universal Services and Energy Efficiency programs. Additionally responsible for day-to-day management of operational execution, developing and exercising business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff, internal partners, and community agencies. Looks for areas of process improvement and directs the organization to accomplish this. Leads changes and implementations of Universal Services and Energy Efficiency for the organization.

　　Decision Impact :

　　Represents the organization externally with regulatory and community partners. Identifies emerging practices from best practices, and proactively seeks opportunities to implement improvements. Defines broad-based solutions that may require consideration of multiple work dimensions (e.g. human, financial, and technical). Develops cross-functional strategy. Improves existing processes & systems using conceptualizing, reasoning, & interpretation skills. Solutions require through understanding of organizational strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

　　Hybrid Work

　　Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

　　Storm Roles

　　All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

　　Data Governance

　　Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

　　EQUAL OPPORTUNITY EMPLOYER

　　Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Company's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

　　Duquesne Light Company is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

　　If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.