Description

　　The CXO team is seeking a self-driven, detail-oriented and customer-obsessed Program Manager to support creating and improving standardized operational processes, change management, as well as further centralization integration. This includes, but is not limited to:

　　Development of tools to help support associates in pathway

　　Development of tools to help support field task management

　　Development of tools to improve auditing quality for operations

　　Supporting an array of business partners (i.e. Safety, Learning and Development) to help implement new processes at the site level

　　Lead and participate in cross-functional work to scope and execute complex projects across multiple organizations and stakeholders

　　Gather and analyze data to identify ways to improve, centralize, standardize and automate processes

　　This role will be pivotal in ensuring CXO maintains best-in-class onsite experiences for customers returning/picking up packages at our locations by streamlining and centralizing field processes, and allowing associates the ability to focus on the customer.

　　About the team

　　CXO operates over 375 assisted pickup and returns locations in the United States. Customers at these locations can complete free package pickups and/or returns at an Amazon-owned location.

　　We are open to hiring candidates to work out of one of the following locations:

　　Dallas, TX, USA | New York City, NY, USA

　　Basic Qualifications

　　2+ years of program or project management experience

　　Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

　　Experience in program or project management

　　Preferred Qualifications

　　Knowledge of Lean principles and DMAIC methodology

　　Experience in requirement gathering and ability to write clear and detailed requirement document

　　Knowledge of SQL

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.