Description

　　Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.

　　The Operations Manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high quality throughput.

　　Key job responsibilities

　　Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.

　　Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures.

　　Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice.

　　Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams.

　　Create closed-loop feedback processes where associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.

　　Foster a work environment that respects and is responsive to the needs of a diverse staff.

　　Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and associate frustration.

　　Improve the experience of the associates and managers as measured by improvements in attrition and employee experience surveys.

　　Establish clear team processes (i.e., decision-making, communication channels in team, rules of engagement/operating norms, etc.) to enable and drive a cohesive team. Identify and champion organizational improvement as needed.

　　About the team

　　The Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale.

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - TS

　　Basic Qualifications

　　5+ years of Operations management or relevant experience.

　　Experience with people management and operations leadership.

　　Experience in leading large teams to high levels of performance.

　　Experience in developing future leaders and creating tailored succession plans .

　　Experience of creating and contributing to strategic planning processes.

　　Preferred Qualifications

　　Experience in building a culture of empowerment, accountability and continuous improvement.

　　Has relentlessly high standards. Proven ability to think strategically, but stay on top of tactical execution.

　　Expects and requires innovation of her/his team and creates an environment that fosters creative thinking.

　　Excellent verbal and written communication skills across all organizational levels.

　　Proven ability to make and implement decisions