ROLE AND RESPONSIBILITIES

　　Trouble-shoot, diagnose and resolve product hardware and software problems.Performs periodic preventative and corrective maintenance of installed equipment. Modifies or updates equipment when required. Prepares detailed service and failure records. Maintains tools, test equipment, etc. Works under general supervision. Analyze mechanical drawings, diagrams, schematics, and documentation as part of diagnostics process.Take service phone calls and/or meet directly with customers; represent company.Use a support database to document customer issues/resolutions.Provide training to customers and/or Distributors for preventative maintenance and repair.Record and track customer support trouble tickets, prepare notes and generate service orders.Participate in contracted installation, maintenance, and ongoing service work, when and as required.Help with spare parts inventory accounting.Other duties and tasks as needed or assigned.Flexibility to travel for onsite issue resolution +/- 50% travel, for up to a week at a time.

　　QUALIFICATIONS AND EDUCATION REQUIREMENTS

　　High school Diploma. Working knowledge of Microsoft Windows operating systems.Ability to read, interpret and understand schematics.Basic mechanical assembly skills and aptitude.Ability to use multimeters and common electronic test equipment.Strong attention to detail and accuracy.Good customer service and communication skills.Strong hand/eye coordination and dexterity skills.Dependable, adaptable, and teachable.Ability to perform multiple tasks while keeping organized, focusing on priorities and being productive.Self-motivated, positive attitude, good interpersonal skills, ability to work independently after training.Professional appearance and personal grooming standards.  Professional conduct.Hard worker with strong work-ethic, integrity, and planning/organizing abilities.Ability to work with others and manage projects.PREFERRED SKILLS

　　• Prior electro-mechanical assembly, service and/or electronic/electrical experience preferred.

　　• Bachelors degree in electronics or similar.

　　ADDITIONAL NOTES

　　Equal Employment OpportunityVeterans and their spouses are encouraged to apply.Reasonable Accommodations will be made for those with qualifying disabilities