Job Description

　　As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

　　Discover Impactful Work:

　　The Field Service Engineer performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

　　A Day in the Life:

　　Provides planned maintenance and associated repair services

　　In addition and as required, provide onsite installation of instruments, upgrades, updates and qualification/verification services

　　Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.

　　Follows all reporting responsibilities of Cloud for Service (C4S), Escalation, and Field Problem Report (FPR) submissions.

　　Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.

　　Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.

　　Manages travel expenses and follows Thermo Fisher travel policies and guidelines.

　　Executes Qualification & Validation Products at customer sites as required

　　Achieves specified revenue targets while satisfying customer from instrument repair, Installs and PM’s.

　　Interacts with customers to offer and close the sale of service contracts and other service products.

　　Collaborates with internal partners to resolve customer issues and improve processes.

　　May be required to perform other related duties as required and/or assigned.

　　Education Requirements:

　　Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

　　Required Qualifications:

　　Minimum of 1+ years of relevant experience in a related science, engineering and/or customer facing role.

　　Uses effective questioning to identify customer needs

　　Exercises judgment setting work priorities and identifies next steps

　　Requires minimal oversight

　　Participates as a positive influence to the team

　　Quickly adapts to change with positive and constructive feedback

　　Preferred Qualifications:

　　Experience in a clinical, diagnostics and/or other regulated environment

　　Aptitude for learning and understanding IT systems and processes

　　Experience in related product applications

　　Working Conditions:

　　Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.