Research manufacturer information on the Web and other internal sources to establish authoritative information. * Research and establish authoritative information for products. * Use content management tools to fix or update information. * Work with sellers and other third parties to enhance their content on our website. * Perform content quality assurance and enhance content for promotional products based on content and website conventions. * Perform content quality assurance and enhance content for promotional products based on content and website conventions. * Assist in managing user experience on our website, considering visuals, navigation, layout, and maintaining consistency of website’s look and feel. * Write original copy or other marketing/promotional-related materials. * Report regularly on content performance, with data-driven actions for optimization. * Other content writing duties as assigned. * Intermediate web research skills a must. * Experience working with content management systems or databases a plus. * Previous experience creating or working with web content categorization / taxonomy, and faceted search strongly preferred. * Previous copywriting experience a plus. * Basic knowledge of HTML a plus. * Previous troubleshooting or Helpdesk experience a plus. * Experience in Microsoft Excel. * Previous data analysis experience and basic knowledge of databases a plus. * Previous experience working with product data attributes a plus. SPECIAL ATTRIBUTES * Detail-oriented; strong attention to details required. * Excellent oral and written communication skills. * Ability to tolerate rote and repetitive work on a regular basis. * Strong problem-solving abilities. * Comfortable working in a fast-paced environment, multi-tasking between assigned projects and handling an average of 10-15 cases / inquiries on a daily basis. * Enjoys and works well with others. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled