Description

　　The objective of an Enterprise Service Management Assisted (ESM-A) representative is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace, to support SPs on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon (Prime), External Fulfillment, Advertising, Brand Tools, Promotions) resulting in bettering Seller Experience (SX) of reached out SPs and improving Customer Experience (CX) through improved selection offering, quality and lead-times. ESM-A representatives are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.

　　The ideal candidate is motivated, agile, with strong time management and project management skills, technical and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time.

　　Key job responsibilities

　　Identify, prospect and help high-potential to adopt programs that will help them improve his performance at marketplace.

　　Effectively prioritize and manage a pipeline of merchants to consistently meet/exceed quarterly targets

　　Be a business partner for merchants, providing them with data-driven insights and advice on adopting programs that will help to optimize their success on Amazon.

　　Post acquisition, you will build success cases together with those accounts by providing business insights, training and identifying business opportunities and executing a growth strategy.

　　Enable merchants to learn and master Amazon's tools and systems to become self-sufficient in managing their catalog, inventory and performance efficiently to required standards

　　Track business development results, analyze, interpret reports and information for your portfolio

　　Prioritize your time optimally to achieve your targets in a KPI-driven environment.

　　We are open to hiring candidates to work out of one of the following locations:

　　San Jose, CRI

　　Basic Qualifications

　　1+ years of exceeding quota and key performance metrics experience

　　Bachelor's degree

　　Experience with business development, partnership management, or sourcing new business

　　Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions

　　Advanced written and verbal skills in Spanish and English.

　　Preferred Qualifications

　　Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience

　　SQL proficiency