Amazon Customer Service is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 25 languages (and growing). In this role you will impact the security, privacy, and experience for customers across many of Amazon's businesses - from our Worldwide Stores to Prime Video to enterprise customers to our delivery drivers.The Customer Service Security team is continuously innovating to give our associates easy-to-use, trustworthy, powerful tools and systems so they can provide the support that has made us an industry leader year after year. Customer Service is core to our brand, and we are in the critical path of virtually every customer focused initiative across all of Amazon.Key job responsibilitiesWe are looking for a Director of Customer Service Security reporting to the Vice President of Worldwide Operations Security. This role will be responsible for all security related to our Customer Service business including secure device & operating system design and implementation, driving modern identity & authorization at large scale, secure app design and validation, security monitoring, incident management, global risk management, and leading-edge AI based detection mechanisms. Most importantly, you will continue growing and evolving a diverse, passionate, high performing team charged with helping to protect customer trust in Amazon. We operate on a very large scale and demand high standards, so a passion and discipline around security and high-quality delivery is critical.A day in the lifeIf you enjoy analyzing the security of systems that span from operating systems to cloud services, discovering and addressing security issues and quickly reacting to new scenarios, this position will provide you the opportunity. Along the way, we guarantee that you will learn a ton, have fun and make a positive impact on many customers. You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. You have a strong bias toward data driven decision making and an innate ability to understand how metrics relate to business problems and with each other.About the teamThe ideal candidate will have a strong pedigree building large technical teams with deep security expertise with a strong focus on internal customer engagement. You will draw from your deep and broad technical expertise to mentor your team and provide leadership on complex technical, business and legal issues. You will manage and be responsible for delivering many of our most strategic technical projects, deliver on scalable systems that are on the cutting edge of Information Security technology.As Director of Worldwide Customer Service Security, you will be part of the larger technical and product leadership community at Amazon.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USA*Bachelor's degree in Engineering or Computer Science (or related discipline).*10+ years of experience, 5+years of which must be in security engineering management position*10+ years people management experience building strong teams of 50+ people and managing managers. A passion for people management and mentorship.*Master's Degree*Security Certifications/Experience*Successful candidates will be an excellent communicator, highly motivated, effective in globally distributed teams, and focused on the development of your team.*Experience leading teams in developing or using security products, services, tools*Detailed technical knowledge of application security, cloud security, mobile security and penetration testingOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $250,0