Summary:

　　 Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines

　　Main Responsibilities:

　　Support Managers with client e Alight gement , ensuring all information is accurate and provided on time

　　Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations ManagerProvide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilizedLead projects designed to improve customer satisfaction and business performanceProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of the Country Solution workbook

　　Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmesResponsible for Year End to ensure deadlines are met successfullyProactively identify upsell opportunities

　　Support Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleALIGHT Security Standards are adhered and followedAbility to recognize and deal appropriately with sensitive and confidential informationTime Recording to be completed on time and accurately

　　Contribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all ALIGHT HR announcements and communicationsBuild good relationships with all lines of businessesParticipates in projects as needed and assigned

　　Key Criteria to monitor performance

　　Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsAdoption and support of innovation initiatives

　　Reduction of client escalations through knowledge transfer to both clients and colleaguesDemonstrate professionalism and act responsiblyAbility to effectively communicate with all levels within the business

　　REQUIRED EXPERIENCE

　　Professional /Job Experience

　　Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risksStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environment

　　Attention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

　　Education and Training

　　Essential

　　BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environmentExpert knowledge on payroll processes, practices and associated legislation

　　Desirable

　　HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredPayroll certificationsExperience managing small-medium scale projects

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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