Job Description:

　　POSITION SUMMARY:

　　The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.

　　Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

　　Creates and administers quotes based on the instruction of the Sales Representatives

　　Opens customer accounts by recording account information.

　　Maintains customer records by updating account information.

　　Provides accurate, valid, and complete information by using the right methods/tools

　　Be able to manage large amounts of chats, emails, and other communication channel

　　Phone duty- answers telephone calls assuring the highest possible availability on the phone

　　Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution

　　Follows communication procedures, guidelines and policies

　　Performs other responsibilities/duties that may be assigned

　　Job Requirements:

　　Most Important Qualifications and Competencies:

　　Experience in customer service job is preferred

　　Native level French speaker

　　Business level of English is required as well, due to internal communication

　　Excellent communication skills (friendly, positive, and efficient)

　　Always maintain a positive and friendly tone with customers

　　Intelligent and pro-active in finding solutions

　　Independent, self-motivated, and goal-oriented working style

　　Excellent phone voice and skills

　　Good organizational and administrative skills, able to multi-task, prioritize and manage workloads

　　Outstanding commitment, reliable, flexible, and able to work in a team

　　Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)

　　Ability to adapt and implement new procedures as required to provide excellent customer service

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　　Operating Company:

　　Ormco

　　Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

　　Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

　　Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .