Description Robert Half is looking for someone who loves building solid customer relationships for a Customer Service Representative position in the growing Health Pharm/Biotech industry. This Customer Service Representative position could be an excellent career opportunity for you, if you are articulate and highly-skilled. If you're looking for a long-term contract / temporary position in San Diego, California, this Customer Service Representative opportunity could be for you! If you want to work in a dynamic, rapidly-changing call center, this could be the job for you!

　　What you get to do every day

　　Manage incoming telephone calls

　　Field and send written business correspondence

　　Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

　　Contribute accurate, friendly customer service in a timely fashion Requirements - Knowledge of data entry

　　Complaints experience highly preferred

　　General familiarity with Spanish Language

　　Earlier work involving call centers

　　Resolve Customer Complaints experience highly valued

　　Practical knowledge of Adjustments

　　Deep understanding of Microsoft Outlook

　　Billing experience

　　Background working with Interpersonal Skills

　　Customer service experience desired

　　About Time experience preferred

　　Comprehension of Computer Programs

　　Adeptness in Merchandising

　　Good understanding of Written Communication

　　Previous experience working with A Plus

　　Demonstrated knowledge of Claim Administration

　　A consistently positive approach to your work that is rooted in a businesslike professionalism

　　No stranger to performing extensive research to resolve complex customer inquiries

　　Ability to interact effectively with internal and external partners and clients/customers

　　Ability to recognize, evaluate, and resolve problems effectively

　　Excellent computer skills

　　2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

　　Excellent written, verbal and social communication skills highly desired

　　Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyStrong proficiency in Excel and other Microsoft Program skills required

　　Customer service and office administrative skills

　　If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .