American Airlines is seeking Full Time Customer Service Agents at the Indianapolis International Airport.

　　The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

　　If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.

　　This job will continue to be posted until at least 01-29-24. If interested please apply prior to this date.

　　Intro

　　Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

　　Why you'll love this job

　　The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner.

　　What you'll do

　　These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

　　Issue, reissue and refund passenger tickets

　　Book, ticket and confirm flight reservations

　　Rebook passengers on oversold flights and during irregular operations

　　Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades

　　Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh

　　Perform passenger boarding, including ticket lift and/or boarding pass lift/verification

　　Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria

　　Operate jetways/bridges for purposes of boarding and deplaning passengers

　　Make boarding and departure gate announcements

　　Deliver domestic/international flight documents

　　Perform passenger service flight close-out procedures

　　Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters

　　Maintain timeline of flight boarding process

　　Perform customer service on the job training

　　Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations

　　Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters

　　Queue lines at ticket counter kiosks and ticket counters

　　Clear/verify international documents at kiosk in the ticket counter area and activation stations

　　Accept and activate passengers’ self-tagged bags at activation stations

　　Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors

　　Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts

　　Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.

　　Respond and assist during security and/or emergency situations

　　Provide connecting passengers with gate information

　　Provide quality customer service in a professional manner and in accordance with American’s guidelines.

　　Adhere to company policies, procedures, and performance standards.

　　Complete job-relevant trainings

　　Adhere to government regulations (e.g. DOT, FAA, TSA)

　　Use multiple internal resources/systems including during customer interactions

　　Wear uniforms as required by company policy

　　Reasonable accommodations may be made for qualifying individuals with disabilities.

　　Depending on your airport size, you may also do the following:

　　Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

　　All you'll need for success

　　Minimum Qualifications- Education & Prior Job Experience

　　High school diploma or GED or international equivalent

　　Bilingual language skills required in some locations

　　Applicable valid driver’s license as required by local authorities

　　Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

　　Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

　　Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements

　　Must be authorized to work in the U.S.

　　Preferred Qualifications- Education & Prior Job Experience

　　Working knowledge of Sabre or any other Passenger Service System

　　Previous face to face Customer Service experience

　　Working in a fast pace environment

　　What you'll get

　　Feel free to take advantage of all that American Airlines has to offer:

　　Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

　　Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

　　Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

　　401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

　　Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

　　Feel free to be yourself at American

　　From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

　　Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

　　Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

　　Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.