Location: DFW Headquarters Building 8 (DFW-SV08)

　　Additional Locations: None

　　Requisition ID: 71156

　　Intro

　　Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

　　Why you'll love this job

　　​This job is a member of the Information Technology Team, within the Information Technology Division.

　　​Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

　　What you'll do

　　Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce

　　Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software

　　Responsible for end-to-end problem ownership, resolution and communication with employees

　　Provides on-site training to users

　　Resolves and close tickets/work orders supporting end-user desktops and peripherals

　　Responds to customer support issues escalated from the Helpdesk

　　Contributes to desktop projects (global installs/upgrades) as a project team member

　　Remotely diagnoses and resolves requests utilizing remote tools

　　Troubleshoots and collaborates with other departments to assist with infrastructure related issues

　　Documents customer interactions in incident management system including asset management

　　Recovers data from hard disk drives and/or perform data migration

　　Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops

　　Installs and configures local and network based printers

　　Performs preventative maintenance

　　Works various shifts, holidays, on-call and travel as required

　　Follows management guidance, adhering to IT policy and procedure

　　Performs other duties as requested

　　All you'll need for success

　　Minimum Qualifications- Education & Prior Job Experience

　　Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training

　　3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues

　　Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment

　　Preferred Qualifications- Education & Prior Job Experience

　　A+ certification

　　MCSE/MCP is a plus

　　Previous IT infrastructure experience in Airline/Airport environment

　　Skills, Licenses & Certifications

　　Overall knowledge of all Windows based operating systems including Windows 10

　　Familiarity with workflow and with ticketing systems

　　Knowledge of VPN connectivity and ability to troubleshoot issues

　　Ability to work independently and perform in a collaborative, team based environment

　　Must be able to lift at least 30 lbs

　　What you'll get

　　Feel free to take advantage of all that American Airlines has to offer:

　　Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

　　Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

　　Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

　　401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

　　Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

　　Feel free to be yourself at American

　　From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

　　Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

　　Additional Locations: None

　　Requisition ID: 71156

　　Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.