Job Description :

　　Customer Service Agent

　　Dublin, Guinness Storehouse

　　Full-time

　　12 months Fixed Term Contract

　　Closing Date – 14th January 2024

　　The purpose of this role is to be at the forefront of world-class customer service delivery, both online and offline, for customers attending the Irish Brand homes. The successful candidate will work within the ticketing system, Secutix, to ensure seamless information flow between departments and smooth operational delivery.

　　You will be responsible for:

　　• Oversee the management of incoming booking enquiries, ensuring optimised data collection and appropriate CRM management of venue ticketing system

　　• Liaise closely with internal department to ensure reporting functionality in place with required booking updates scheduled as required

　　• Be a pioneer of world-class customers service and instil standards across the team for delivery across multiple communication platforms

　　To be successful in this role, you will need:

　　• Minimum two years’ experience working in a fast-paced customer service team within a hospitality, central reservations or cultural/live entertainment setting

　　• A working knowledge of FIT /Tour Operator Reservations & Group Reservations

　　• Experience in managing customer service across multiple communication platforms

　　• Fluent in English

　　• Experience in complaint handling and handling of complex customer issues

　　Working with Us

　　Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

　　Contemporary work life balance policies and wellbeing activitiesContributory pension schemeCompetitive annual bonus (dependent on performance)Generous holiday allowance

　　Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

　　We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

　　About Us

　　The Guinness Storehouse (GSH) is Ireland’s leading visitor attraction, in 2022 it welcomed 1.1million visitors from around the world. Since opening in 2000, the GSH has continually evolved as an attraction with seven floors of immersive and sensorial visitor experience including our flagship retail store, bars, restaurants, the Guinness Archive and meeting/event spaces.

　　We pride ourselves on our welcome, with the warmth and friendliness the Irish are famous for. We recently opened our second Gravity Bar which offers 360-degree panoramic views of Dublin city and over the past twenty years we have invested over €50m into the physical experience to cement our position as one of the leading attractions in the world.

　　In addition to the Guinness Storehouse, we also have the Guinness Open Gate Brewery and Roe & Co Distillery on the same campus as well as The Smithwicks Experience in Kilkenny. The portfolio is referred to as Irish Brand Homes (IBH).

　　If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process.

　　Feel inspired? Then this may be the opportunity for you.

　　Worker Type :

　　Regular

　　Primary Location:

　　Storehouse

　　Additional Locations :

　　Job Posting Start Date :

　　2023-11-07