Customer & Sales Support SpecialistCleveland, OH, USAReq #1416Tuesday, January 16, 2024TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:Why you'll love it here!+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.POSITION SUMMARY:The Customer & Sales Support Specialist reports to theLocated in Cleveland, OH.Full-TimeHybridThe Customer and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, or email, ensuring a high level of customer satisfactionSupport internal sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back order and lost business reports, and sample requests.Focus on improving lines per order and increasing profit marginProvide support to other internal departments as necessaryEstablish and maintain strong positive customer relationshipsprovide courteous and efficient servicing of customer requestslearn key contactsask for the orderfollow up on purchases and address any customer service issuesRespond to customer literature request including, product information, tracking information, and proof of deliveryManage plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and ordersAchieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for supportResolve all customer issues/opportunities such as pricing, tracking shipments and/or processing creditsCommunicate with all internal departments - Sales, Finance, Warehouse, Purchasing - to ensure customers' requirements are met or exceededDetermine customer requirements and expectations in order to recommend specific product solutions via researchProvide back-up while sales representatives are on vacationFoster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management.Minimal travel may be required from time to timeOther duties as assignedCOMPETENCIES:Superior customer service attitude with unwavering commitment to the customer, team, and CompanyClear, concise, and genuine phone presenceExcellent communication skills, both verbal and writtenExcellent interpersonal skillsOutstanding problem solving skillsAdvanced math skillsAbility to prioritize and multi-task in a fast-paced and demanding environmentSales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunitiesStrong organizational skillsHighly motivated and self-directedR