Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

　　Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

　　Please note the deadline for applications on this role is 17th January 2024.

　　Customer Retention & Development Manager, Sweden

　　Want to create unique supply chain experiences for our strategic customers?

　　Reporting to the Swedish Country Manager and as part of the Swedish country management team, you will have the people management responsibility for our five Account Managers. Together, you will ensure our strategic customers receive a world-class experience with us as their logistics provider.

　　As our new CRDM, you will build and lead our CRDM program for Sweden to continuously build a deep understanding of our customers’ profiles, needs and expectations. You and your team will work closely with our customers to retain existing business and explore development opportunities to expand their business with us. The role will also initially support our organization’s CRDM program in Norway and Denmark to support their commercial growth.

　　You and your team will act as the customers’ ambassadors, driving internal alignment and co-collaboration in the three countries and cross borders to stay on top and ahead of the customers’ supply chain priorities and challenges around the world. This involves working closely with colleagues in the Swedish, Danish and Norwegian sales and operations teams and throughout the Expeditors’ network, including senior executives.

　　As a team, we are ambitious, and we take pride in delivering our goals and celebrate each other's and our joint successes with winning business. With us, the ceiling is high, with decision-making power and great freedom under responsibility. Together with your team, you will have the opportunity to set new standards by driving business development and securing continued customer satisfaction and revenue.

　　Even though we work independently, we always have a lifeline back to the team and our sales approach is "the team selling process" where we plan together how a customer should be approached. You will have a very large contact surface internally with sales and other account management teams, especially in the Nordics and Northern Europe, and you will over time create your own network within Expeditors.

　　Your base is our office in Upplands Väsby near Arlanda, where we look forward to seeing you when you are not out visiting our customers.

　　Our tone is open, honest and informal, and we appreciate a good laugh. We offer a supportive, friendly working environment where everyone works together to achieve common goals.

　　At Expeditors, we have a very long tradition of offering development opportunities to employees in all job functions as well as a very competitive bonus program and sales commission. Training and education are the lifeblood of Expeditors, and as part of our team, you will regularly participate in further training to keep your sales skills sharp and your knowledge of our products and services and the industry up to date. We also offer employee stock options.

　　Key Deliverables

　　Your primary responsibilities will be to:

　　Lead and develop the Swedish Account Management team

　　Work closely with the sales and operations teams in Sweden (with additional support for Denmark and Norway) on transitioning customers to the account management program

　　Build and drive a customer retention and development program

　　Expand value and a larger global share of wallet with strategic customers

　　Measure and analyze customer satisfaction and customer revenue trends and communicate these proactively to relevant stakeholders

　　Coordinate global and regional responses to customers’ requests for rates and information

　　Qualifications

　　We are looking forward to a colleague who has:

　　Degree in business development, business administration, supply chain management or similar

　　+5 years’ experience and proven success from a business development/account management role within the supply chain industry

　　+5 years’ experience and proven success from a people management role

　　Strong market and competitor knowledge

　　Strong communication and presentation skills

　　Strong interpersonal skills, including listening skills

　　Proven analytical, problem solving and project management skills

　　Fluent in spoken and written Swedish and English

　　Expeditors offers excellent benefits program.