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Customer Learning Enablement, Senior Director
Customer Learning Enablement, Senior Director-May 2024
New York
May 1, 2025
ABOUT MEDIDATA SOLUTIONS
Medidata powers the development of new therapies for more than 1,000 life science companies worldwide.
1,001 - 5,000 employees
Biotechnology, Technology
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About Customer Learning Enablement, Senior Director

  Medidata: Powering Smarter Treatments and Healthier People

  Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its ground-breaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. And Medidata's ongoing commitment to infusing the patient voice into trial designs and solutions is helping to create a better and more inclusive experience for all participants in clinical studies. Medidata is involved in nearly 40% of company-initiated trial starts globally, with studies conducted in more than 140 countries. More than 70% of novel drugs approved by the Food and Drug Administration (FDA) in 2022 were developed with Medidata software. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.

  The Senior Director of Medidata Customer Learning Enablement owns the Medidata customer learning enablement program, including the design and deployment of a digital learning platform that enables customer success and business growth through secure digital channels of communication, success enablement, and custom-curated enablement resources and assets.

  Responsibilities: - Design, develop, scale, integrate, and track impact of global community learning program, platform, and associated scope of global learning services - Establish and maintain a stakeholder and governance team - Develop operational and content development governance - Primary liaison with project PMO and consulting partner teams - Train, manage, and enable full-time and matrix platform moderators - Develop a use case development model to iteratively build out the scope, reach, nd value of the program - Extend the program to support new and evolving learning services portfolio, including new education programs and services

  Requirements: - 5 -7 years experience building and leading impactful global customer learning programs powered by a digital community learning platform - 3-5 years experience in direct account or customer facing role, creating digital content in support of customer learning enablement and success - Strong partnership, presentation, and agile project management skills - Current certification in PMI - Six Sigma or agile Scrum Master certification - Proficiency with Gainsight & Gainsight Digital Hub - Knowledge of Medidata Solutions is a plus

  The salary range posted below refers only to positions that will be physically based in New York City. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region. The base salary pay range for this position is $135,000 to $180,000.

  Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; unlimited paid time off; and 10 paid holidays per year.

  Equal Employment Opportunity

  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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