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　　Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

　　JOB RESPONSIBILITIES

　　Financial Management

　　Develop annual business plan

　　Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

　　Accountable for monitoring and achieving annual financial goals

　　Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions

　　Approve expenditures and invoices including overtime

　　Operations

　　Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

　　Remove barriers, encourage ideas, and identify improvements

　　Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

　　Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

　　Responsible for establishing location goals and priorities

　　Develop, communicate, and monitor goals, priorities, processes and procedures

　　Manage frontline supervisor’s responsibilities, expectations, and accountabilities

　　Effectively present and communicate Company and Market strategies, values, and goals to location staff

　　Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements

　　Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

　　Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

　　Ensure all safety, quality control, and compliance standards are adhered

　　People Development

　　Develop a strong, trusting, and reliable team

　　Understand team members career aspirations and provide assignments to develop skills and/or close gaps

　　Constructively address issues and provide tangible and appropriate feedback

　　Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

　　Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

　　Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

　　Establishes pay, recommends pay increases, special pays, and career advancements

　　Discipline staff as necessary; writes development plans to close behavior or skill gaps

　　Collaborates with Human Resources throughout discipline, development, and termination processes

　　Recommends and discusses terminations with Market Leadership

　　MINIMUM Requirements

　　Education

　　High School Diploma or equivalent required

　　At least twelve (12) hours college courses in Finance & Accounting strongly preferred

　　At least twelve (12) hours college courses in Marketing or Business strongly preferred

　　Certification/License

　　Requires applicable state Funeral Director Licensure

　　Technical schooling diploma Funeral Services/Mortuary Science preferred

　　Bachelor’s degree in Mortuary Science where required by state law

　　Experience

　　At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities

　　At least four (4) years’ experience managing people and effectively managing budgets and expense control required

　　Knowledge, Skills and Abilities

　　Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired

　　Knowledgeable in Financial and Business acumen

　　Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

　　Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

　　Work CONDITIONS

　　Work Environment

　　Work indoors and outdoors during all seasons and weather conditions

　　Care center personnel may have exposure to various chemicals and fluids

　　Cemetery personnel may have exposure to chemicals and equipment

　　Limited amount of local and/or multiple location traveling required

　　Professional Dress is required when in contact with families

　　Personal safety equipment/appropriate attire required for cemetery or crematory environment

　　Work Postures

　　Frequent, continuous periods of time standing, up 6 hours per day

　　Sitting continuously for many hours per day, up to 6 hours per day

　　Climbing stairs to access buildings frequently

　　Physical Demands

　　Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

　　Ability to lift up to 50 lbs. to assist with moving bodies

　　Work Hours

　　Working beyond “standard” hours as the need arises

　　Travel up to 25%

　　Postal Code: 35473

　　Category (Portal Searching): Operations

　　Job Location: US-AL - Northport

　　Job Profile ID: F00274

　　Time Type: Full time

　　Location Name: Sunset Brown-Service Memorial