Lead day to day activities associated with collection of escalated past due accounts and maintaining accounts within established credit limits for entire portfolio. Provide guidance and coordinate activities related to staff workflow activities and day-to-day routine matters. Provide input on team member performance on an on-going basis. Identify and pursue process and implementation improvements within the department. Proactive review of accounts to ensure proper steps are taken to mitigate delinquency and risk of bad debt write off. To oversee and improve workflow processes of supporting positions in an effort to contribute to the reduction of DSO for assigned accounts.

　　Making an Impact

　　Most decisions impact multiple jobs and employees within the department, closely linked departments and customers of functional area. Collection Lead decisions impact field offices that provide services to corporate accounts. Recommendations can have financial impact to the field and clients.

　　Performance of this job will impact the clients’ perception of ManpowerGroup and its ability to service them as promised. Operation Services Leads manage a portfolio of National and Key accounts that can range from $50 Million to $200 Million annually.

　　Sharing Expertise

　　Provided with infrequent supervision and does not formally supervise anyone else, but is generally self-directed. Provides guidance and serves as a resource to team members on workflow and day-to-day routine matters. Provides input on team members' performance. This position reports the Collection Services manager/BPO who in turn reports to the Director.

　　Gaining Exposure

　　Provide accurate scheduled and ad hoc reporting for client or internal ManpowerGroup clients.

　　Proactive review of accounts to ensure proper steps are taken to mitigate risk of write off

　　Mediate issues between client and other ManpowerGroup Home Office departments with emphasis on ensuring invoice accuracy in order to improve the invoice to pay cycle

　　Inital review of adjustments, refunds, write off’s before going to manager for approval

　　Your Typical Day Oversite of AR for entire portfolio of accounts for all LOB’s, including, but not limited to tasks below

　　Oversite of on and off shore resources/Coordinators

　　Point of escalation for the coordinators, field, and sales

　　Use critical thinking and independent decision making to resolve complex client issues

　　Lead, develop and train staff. Collaborate with off shore Leads to enhance knowledge

　　Lead and/or participate in special projects that improve the productivity and efficiency of ManpowerGroup’s collection strategy

　　The position requires the ability to multi-task. Advanced collection experience required. Work procedures are not always well established, so there is requirement for interpretation and adaptation in the application of independent judgment around solutions and decision-making. Position requires professional expertise or knowledge in a functional area/specialty

　　Operates under little general direction with guides of general practice, established policies and procedures but requires application of independent critical thinking and judgment. Responsible for recommending ways to improve own workflow and the workflow and processes of the department.

　　Other accountabilities as assigned

　　Required

　　Bachelor’s degree required, or 5 years relevant work experience in lieu of degree.

　　3-5 years related experience (account management, client support, accounting/finance.)

　　Individual must be proficient in Microsoft Word and Excel.

　　Demonstrated ability to analyze information, data, and other sources to determine courses of action.

　　Ability to think strategically with strong, independent decision making

　　Ability to deliver the highest standard of customer service

　　Advanced collection experience

　　Strong interpersonal skills

　　Proven leadership capabilities

　　Strong organizational skills; ability to manage time to complete work by deadlines; ability to manage multiple tasks/account work simultaneously

　　This position is based in our Global Headquarters located in downtown Milwaukee. Employees can enjoy an onsite cafeteria, coffee shop and gym along with beautiful views of the Milwaukee river, Deer District, and historic downtown architecture. ManpowerGroup is proud to support a flexible working environment. Employees may work virtual some of the time depending on role (1-2 days per week). ManpowerGroup puts our employee’s safety first and requires all individuals working or visiting our Headquarters to be fully vaccinated against COVID-19.

　　ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin,

　　citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

　　A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

　　Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.

　　Job: Finance and Accounting

　　Organization: ManpowerGroup

　　Title: Collections Svc Lead

　　Location: WI-Milwaukee

　　Requisition ID: 0031287