DescriptionPosition SummaryA Quotes Administrator is a centralized position and is fundamentally responsible for providing uniform, consistent customer additional service quotations (ASQs) for generator repairs for all Penn Power Systems locations. Daily performance of Follow Up with customers, adhering to a three step follow up process in order to expedite and encourage the action/approvals from customers to proceed with quoted repair(s).ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: include the following, other duties may be assigned.- In office position at our HQ office in Philadelphia.* Daily interactions with customers or third-party vendors in order to complete the customer ASQ.* Understand and document all customer requirements.* Cleanse and add technician scope of supply to customer proposals.* Verify contractual pricing for labor, and additional miscellaneous charges.* Input all incoming ASQ requests into backlog tracker/quoting platform system.* Update customer data (including but not limited to site details, contact information, asset data, etc.) in the quoting and invoicing platform systems as needed.* Perform routine follow up with customers according to a specific call and email, three touch process in order to provide consistent interaction to obtain approvals.* Update Follow Up Tracker with dates, notes, and statuses to record customer interaction by ASQ.* Process approvals by forwarding opening WO's for approved ASQ's and send all ASQ back up to parts and service points of contact* Work on other special projects/assigned duties as needed.RequirementsEDUCATION and/or EXPERIENCE:u Bachelor's degree and or experience in a related invoicing / customer service field required.u Computer literacy in an administrative capacity, specifically with all Microsoft office products at a proficient level: Word, Excel, SharePoint, and other service software. Some prior experience using Lotus notes is helpful.Accountabilitiesu Provide intensity and commitment in daily activitiesu Have ability to work towards a personal "Best in Class" standardu Have ability to execute decisions with speed and convictionu Keep well organized files and provide accessibility to others inside and outside of the departmentu Demonstrate total commitment to outstanding customer service.u Work under pressure, meet deadlines and be flexible in working on multiple tasks simultaneouslyu Ability to communicate well at all levels. Strong interpersonal skills required.u Must embrace change and growth as an individual and in a team setting.u Provided and fulfill clear expectations to our customers.u Uses information, knowledge, and know how to generate original, innovative solutions to problems; reframes problems in a different light to find fresh approaches; entertains wide-ranging possibilities others may miss; takes advantage of difficult or unusual situations to develop unique approaches and useful solutions.u Develops own ways of doing things; is able to perform effectively even with minimal direction, support or approval and without direct supervisionu Practices meaningful two-way communication (i.e., speaks clearly, pays close attention and seeks to understand others, listens attentively and clarifies information);u Identifies connections between issues; takes effective action when necessary without having to have all the necessary facts in hand; easily changes gears in response to unpredictable or unexpected events, pressures, situations and job demands; effectively changes plans, goals, actions or priorities to deal with changing situations; quickly understands, orients to, and learns new assignments.u Plans, prioritizes (various tasks competing tasks and performs them quickly and efficiently