Description

　　Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?

　　Do you want to build your skills in marketing and sales for long term career growth?

　　If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team: https://www.youtube.com/watch?v=KNQXtF56rMw)

　　We are looking for talented builders to join the Global MRC team based in Seattle, WA to engage with AWS new and prospective customers globally.

　　MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

　　Key job responsibilities

　　· Respond to customers’ inquiries in a timely manner to accelerate their cloud journey

　　· Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat

　　· Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.

　　· Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.

　　· Through nurture efforts, create higher value leads resulting in higher conversion rates.

　　· Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experience.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seattle, WA, USA

　　Basic Qualifications

　　Bachelor’s degree

　　1+ years of work experience in Sales, Marketing or customer engagement roles *OR *relevant education background

　　Preferred Qualifications

　　AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate.

　　A technical background in Engineering, Computer Science or MIS.

　　In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.

　　Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.

　　Ability to deal with ambiguity.

　　Work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.

　　Have the ability to listen to customers, understand needs, and ask clarifying/probing questions.

　　Clear, concise, and confident communicator via phone or chat.

　　A fast learner with strong curiosity.

　　Ability to think logically and structure answers.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $113,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.