University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

　　Join us on a mission to advance medicine.

　　Why M Physicians?

　　Regardless of role, we recognize that every member of our team is vital! The Clinic Services Assistant II provides daily leadership presence to the front office team, handles day to day issues that arise for the front desk team and maintains a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. This role also assists with phones and schedules future appointments and/or procedures, resolves non-clinical patient issues, provides backup and coverage as needed and helps coordinate provider schedules and appointments. The person in this position will be prioritizing between these functions on an ongoing basis to improve efficiencies of clinic schedules and reduce patient waiting times. This position may be required to float to other departments at the discretion of the manager based on clinic needs.

　　Clinic Services Assistant II Overview

　　Key responsibilities include but are not limited to:

　　Patient reception

　　Appointment Management including: Specialty clinic scheduling, Audit schedule for future schedule errors, Insurance Audit, EPIC templating, Insurance enrollment assistance, Petty Cash reconciliation

　　Requests/obtains/sends patient reports for patient visit, medical records and diagnostic test results for patient visit to scheduled provider office

　　Completes chart prep and scans medical information

　　Transcribe/abstract information into EMR as defined by clinic practice

　　Communicates patient information to business office as needed

　　Greets callers in a professional manner using customer service scripts and standards

　　Professionally screens and directs incoming calls to appropriate personnel

　　Accurately documents and relays phone messages via the Electronic Medical Record (EMR) tasking system

　　Pull phone answer reports

　　Minimum Qualifications:

　　Knowledge of basic medical terminology and keyboarding skills

　　Knowledge of environment of care and infection control policies

　　Previous clerical experience as a CSA for 1 year

　　Completion of the CSA II competency requirements

　　Demonstrated de-escalation skills with patient complaints

　　Good communication and customer service skills

　　Ability to speak the language of served clients

　　Flexible with assignments and able to perform a wide variety of front desk functions

　　Good multi-tasking and critical thinking skills

　　Outstanding interpersonal and communication skills

　　Ability to work comfortably with a variety of patients and guests

　　Knowledge of physical, psychosocial and cognitive developmental needs of population served

　　Location: 2020 E 28th St, Minneapolis, MN 55407

　　Hours: 1.0 FTE

　　Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

　　M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

　　Company Overview:

　　At University of Minnesota Physicians (M Physicians) , we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals.

　　M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond.

　　Employment Update:

　　As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors.

　　We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted.

　　Application Instructions:

　　External Candidates:Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”.

　　Employees:

　　If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site (https://www.myworkday.com/umphysicians/d/task/1422$1058.htmld) .

　　Contingent Workers:

　　If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs (https://impl.workday.com/umphysicians_preview/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0QngM/cacheable-task/23748$1.htmld#TABINDEX=0) Worklet.