At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

　　The role of the Client Service Representative is to be the first line of contact and support for global custodian and institutional client enquiries by telephone and by email.

　　Primary responsibilities will include ensuring all emails and telephone calls are accurately responded to within the Service Level Agreement (SLA) and providing a world class service delivery to all clients in relation to their global proxy voting requirements.

　　The successful applicant will establish, build and maintain excellent working relationships with clients in order to facilitate a positive and productive business relationship whilst ensuring that all elements of their proxy voting requirements are addressed promptly and professionally and in line with market requirements.

　　Promptly and accurately resolving email enquiries from clients about their proxy voting requirementsEnsuring all email and telephone enquiries are resolved to a very high standard and all responses fulfil the client's expectationsProducing reports for clients based on systematic and manual outputIssuing event specific email alerts to clients along with any relevant supporting documentation to facilitate proxy votingArticulating a full understanding of Broadridge's proxy process and demonstrating a full awareness of multiple Broadridge products and services available to clientsEnsuring the client understands the complete Broadridge proxy voting processes and vote platforms availableTracking client issues/requests and monitoring progress through to successful completionCo-ordinating client on-boarding/conversions and assisting with client testing where applicableProviding demonstrations to new clients by webex and via conference callsBuilding an effective and professional working relationship with your client base and delivering a world class service at all timesKeeping abreast of local market updates and changes in regulation and market practice and sharing knowledge with clients/staff internally where applicableParticipating fully as a team member within the Client Service team and sharing knowledge and ideas to improve client satisfaction and service delivery#LI-Hybrid

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　　Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

　　We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.