Squirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center, is hiring a full time Call Center Representative.  The Call Center Representative is an integral part of the team that provides outstanding patient support services, including answering the telephone, scheduling appointments with providers, documenting information in the electronic health record system, and performing related general office duties. The Call Center Representative is also cross-trained as a Front Office Coordinator and will work occasionally in the Front Office floating between our office locations.   

　　Take patient calls and provide accurate, satisfactory answers to their scheduling needs, questions and concerns

　　De-escalate situations involving dissatisfied patients, offering patient assistance and support

　　Call patients to remind them of upcoming appointments, verify insurance and gather other information as assigned

　　Collaborate with other contact center professionals to improve access to care.

　　Transfer patient calls to medical assistants, nurses or physicians as appropriate

　　Provide necessary information to pharmacies, outside physician offices, hospitals, etc.

　　Help to train new employees and inform them about SHHC’s policies and best practices

　　Learn Front Office responsibilities to work in office as a Front Office Coordinator in our Brentwood and Squirrel Hill locations

　　Qualifications:

　　Current COVID vaccine and flu vaccine required.

　　High School diploma or equivalent

　　Knowledge of and experience in medical insurance

　　Excellent communication, computer, and organizational skills; and a strong mission orientation

　　Proven ability to multi-task

　　Collaborative team player

　　Benefits:

　　Medical Insurance

　　Dental Insurance

　　Vision Insurance

　　Disability Insurance

　　Life Insurance

　　Flexible Spending Account

　　403B retirement 

　　PTO 

　　8 Paid Holidays

　　EOE AA M/F/Vet/Disability

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