Reports to: Box Office Manager Compensation: $15.65 per hour THE ORGANIZATION The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility. LAND ACKNOWLEDGMENT The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations. THE POSITION The Box Office Specialist provides excellent customer service to all internal and external stakeholders of the Guthrie. This position supports and is trained in box office ticket sales processing. Box Office Specialists will be familiar with front of house as part of the Audience Services team. All employees are expected to center, model and champion the Guthrie s core values of Artistic Excellence; Diversity, Equity, Inclusion and Accessibility; Community; and Fiscal Responsibility. This position is part-time working up to 25 hours per week and non-exempt. Hours are reflective of the dynamic schedule of the theater. A minimum of 3 shifts per week is required, including weekends; shifts available include day and evening hours. The starting salary for a Level 1 employee (a new employee in training) is $15.65/hour. Minimum starting wage for Level 2 is $16/hour and Level 3 is $16.35/hour. The Guthrie is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, People of Color, women, transgender and non-binary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. PRIMARY DUTIES AND RESPONSIBILITIES The Box Office Specialist has three levels with continued learning and growth opportunities. Each level builds from the previous level. In order to advance you must be proficient in the skills and knowledge required in each level, have a strong attendance and history of punctuality. As this position progresses to the next level there will be an increase in the hourly rate. Level 1 training is approximately 15 -20 shifts. 1. Operations Support Level 1 Box Office Trainee o Attend trainings and orientations. o Participate in practice activities. o Become familiar with Tessitura Ticketing system. o Shadow trained staff. o Learn Box Office policies and procedures. o Assist in assembly of Box Office mailings. o Pass all checklists questionnaires. Level 2 Box Office Specialist o Work independently and within the team processing Box Office ticket sales in person or by phone o Follow all established procedures in Box Office operations with the ability to process all single ticket orders via phones, in person or email. o Process gift certificates, special sales and assist in database maintenance. o Keep up-to-date and monitor Box Office Staff SharePoint. o Complete monthly refresher assignments. o Assist in assembly of Box Office mailings. o Complete other duties as assigned. Level 3 Season Ticket Specialist (may require interview) o Work with the Season Ticket and Group Sales Manager o Is proficient in all Box Office Specialist Level 2 duties and continues tasks satisfactorily. o Attend season ticket training. o Participate in eason ticket practice sessions/sheets. o Process season ticket orders by mail, email or phone. o Complete monthly refresher assignments. o Assist Season Ticket and Group Sales manager as requested. o Complete other duties as assigned. 2. Stakeholder Support Level 1 o Become familiar with the Guthrie, theater houses, productions, special performances, offerings, and building highlights in order to share information with internal and external customers and guests accurately. Level 2 and 3 o Provide exceptional customer service, taking every possible step to ensure that customers have a positive experience. o Use knowledge, skills, and judgment to assist customers, seeking help if something is unclear or requires additional input/assistance. Include supervisor as needed. o Solve customer service inquiries or issues, in adherence with Guthrie ticketing policies, when issues arise before or during a performance while maintaining excellent customer service and composure. 3. Financial Support Levels 1 - 3 o Follow established procedures for money-handling transactions. o Maintain all security and credit card standards in processing of credit card sales. o Process quick cash sales and accurately provide change. o Accurately reconcile daily shift transactions. 4. Talent Support Levels 2 - 3 o Assist in the training of new part-time staff by serving as a shadow shift staff. Shadow shifts require sharing of knowledge, walking through order process and monitoring of phone calls. 5. Strategy Support Levels 1 - 3 o Actively participate in meetings, activities and trainings. o Foster a work environment incorporating the Guthrie values of Artistic Excellence; Diversity, Equity, Inclusion and Accessibility; Community; and Fiscal Responsibility. o Complete other duties as assigned. THE LOCATION The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more. WHY SHOULD I APPLY? Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive pay rate, the Guthrie offers top-notch employee perks. A NOTE FROM HUMAN RESOURCES Applicants must submit a resume to be considered for the position. Apply online here: https://recruiting.ultipro.com/GUT1000/JobBoard/47c392e4-6d7f-1e47-226b-ee862ea48cfb/OpportunityDetail?opport