Body Shop ManagerReq #2024-2872Job LocationsUS-WA-LaceyCategoryBody ShopTypeRegular Full TimeAbout UsHeadquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.OverviewThe Body Shop Manager is responsible for the efficient and profitable operation of the Body Shop/Collision Center in alignment with TEC Vision, Mission, Values, and policies/procedures. The person in this position will be held accountable to developing and maintaining valued customer relationships, creating opportunities that result in strong, steady, and sustainable business growth, and the management of the team toward set goals.The person in this position must embody company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every team member is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.ResponsibilitiesUtilize reporting and management tools to analyze department performance, manage expenses, and make informed decisions.Accurately forecast monthly and annual business results; create business plan with guidance from manager and corporate finance support.Actively manage and assume ownership for outcomes on a daily, monthly, and annual basis.Drive continuous improvement initiatives, embracing change where needed to stay ahead.Walk the shop daily with staff to help facilitate communication across the organization, ensure alignment on priorities, and identify areas that need support.Establish quality control procedures to monitor work, make corrections, and provide feedback for future services. Provide a safe working environment and reinforce a culture of safety.Build and grow customer relationships and loyalty by providing expectations up front and meeting them, assuring prompt high-quality work, resolving complaints, and solving problems.Contact existing customers and potential new customers on a regular basis, develop strong relationships at the appropriate level. Become our customers' best resource (AKA Best Business Partner) for finding solutions. Solicit feedback from team regularly to identify opportunities to improve customer experience; communicate or act on feedback as appropriate.Establish department vision that aligns with overall TEC Vision, ensuring it is visible and understood by employees and key stakeholders.Develop system/process for supporting and monitoring progress of employees through regular, productive interaction including timely and regular feedback, recognition, coaching, and corrective action.Maintain appropriate staffing levels to support the work load, encourage departmental growth, and maximize profitability; review and update regularly to align with business climate.Work with all other departments to maximize dealer profitability and customer satisfaction. Develop and maintain excellent vendor relationships.Align department activities with the TEC value proposition and ensure that every employee and customer und