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Baggage Agent Service, United Kingdom LHR
Baggage Agent Service, United Kingdom LHR-September 2024
London
Sep 4, 2025
ABOUT AMERICAN AIRLINES
American Airlines focuses on providing travel experience across the globe.
10,000+ employees
Travel and Hospitality
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About Baggage Agent Service, United Kingdom LHR

  Location: London Heathrow Apt (LHR-TRML)

  Requisition ID: 71202

  Please make sure that you have the legal right to work and live in the U.K. The possession of an U.S. or E.U. passport does not qualify for a work permit in the U.K.

  30 weekly hours; working a 5 and 2 fixed roster

  Intro

  Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

  Why you'll love this job

  You will be responsible for the reconciliation, loading and unloading of customer baggage in a state-of-the-art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation that you will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day-to-day basis, you will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays.

  What you'll do

  Provide a consistently high quality baggage handling service

  Use a hand held security device to reconcile and load baggage into containers may be required

  Use a hand held device to re-flight baggage

  Drive specialized equipment to transport the baggage containers to and from the aircraft

  Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area

  Conduct any relevant administrative duties

  Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times

  Promote any and all American Airlines products and services to our customers

  Complete all compulsory training by given deadlines (e.g. SAI and DG)

  Promote safe working practices all times

  Carry out any other reasonable duties consistent with the post

  All you'll need for success

  Minimum Qualifications- Education & Prior Job Experience

  Be physically fit and able to walk long distances over the course of a regular shift

  Be able to continually lifting baggage weighing up to 23kg over the course of a regular shift

  For baggage weighing over 32kg, you will work as a team to lift it safely

  Be able to work as part of a small team

  Be able to work effectively with minimum supervision

  Be willing to work in a shift environment (including weekends and Bank Holidays)

  Be wiling to work a 5 and 2 fixed roster

  Have the ability to communicate both written and verbally to a high standard

  Hold a valid UK/EU driving license and be willing and able to pass the HAL driving test

  Have a well groomed appearance & adhere to the uniform standards at all times

  Be reliable and punctual

  Comply with all American Airlines policies and procedures

  Be able to obtain a valid Heathrow airside security pass

  Hold a valid BAA airside pass, or have the ability to hold one

  Completed GSAT & BSAT training

  Be willing and able to successfully complete all relevant training

  Preferred Qualifications- Education & Prior Job Experience

  Previous experience of working for an airline

  Basic computer skills (Word, Excel, PowerPoint, Outlook)

  What you'll get

  Feel free to take advantage of all that American Airlines has to offer:

  Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

  Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

  Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

  401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

  Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

  Feel free to be yourself at American

  From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

  Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

  Requisition ID: 71202

  Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

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