Location: DFW Headquarters Building 8 (DFW-SV08)

　　Additional Locations: None

　　Requisition ID: 71136

　　Intro

　　Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

　　Why you'll love this job

　　This job is a member of the Loyalty Team within the Revenue Management Division. Your work will impact millions of AAdvantage® members every year, and you will create the strategies to enhance and evolve the AAdvantage® program.

　　In Revenue Management and Loyalty, we empower our team members to make informed decisions that impact American Airline’s passenger revenue and increase loyalty to American Airlines and our partners. Our collaborative approach combined with exposure to different experiences create an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.

　　What you'll do

　　Design AAdvantage® program strategy to ensure AAdvantage® is the leading travel rewards program in the industry

　　Produce strong business cases through effective, creative, and data-validated narratives

　　Collaborate and lead cross-functionally with teams such as Loyalty, AAdvantage® Customer Service, Revenue Management, Marketing, Customer Experience, Sales, Finance, Legal, IT, Commercial Planning & Analysis, Premium Guest Services, Operations, and third-party vendors

　　Evaluate all aspects of the AAdvantage® program to determine revenue, benefits, currency, and engagement opportunities and works with stakeholders to prioritize relevant projects

　　Analyze customer and transaction data from multiple sources to evaluate strategic opportunities and inform decisions

　　Apply advanced analytics and modeling to support strategic initiatives via partnership with Commercial Planning & Analysis

　　All you'll need for success

　　Minimum Qualifications- Education & Prior Job Experience

　　​Bachelor’s degree in Business Analytics or related field; or equivalent experience/training

　　3 years related work experience

　　Preferred Qualifications- Education & Prior Job Experience

　　​Masters of Business Administration

　　Previous loyalty marketing, CRM, insights, customer behavioral sciences experience

　　Strategy experience in customer focused companies/industries

　　Skills, Licenses & Certifications

　　Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset

　　Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives

　　Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred

　　Effective organizational and project management skills with ability to manage multiple and shifting priorities

　　Compelling written and oral communication skills capable of influencing others across levels of the organization

　　What you'll get

　　Feel free to take advantage of all that American Airlines has to offer:

　　Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

　　Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

　　Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

　　401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

　　Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

　　Feel free to be yourself at American

　　From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

　　Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

　　Additional Locations: None

　　Requisition ID: 71136

　　Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.