At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

　　Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We are seeking a Customer Success Lead to work with an amazing team on customer-centric focus projects to deliver measured business value and drive solution and retention.

　　This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

　　Responsibilities Develop and nurture exceptional relationships with customersProactively identify unmet client needs and solution product and service configuration to address w/ qualityCollaborate with customers to achieve specific data and analytic business objectivesMonitor product solution usage in a customer environmentDrive customer outcomes, adoption, and customer experienceGather feedback from customers for continual process, service, and product improvementsTriage customer issues with speed and urgency, orchestrating resources across the company as appropriatePromote training and education services to ensure successful customer onboarding and readinessManage and optimize new client onboarding and ongoing program managementMake changes and additions to websites as requested by the client on an enterprise levelProvide feedback to management on the efficiency of the customer success and support processQualification 5+ years as a customer advocate to drive customer renewal and retentionAbility to work with the clients and develop the relationshipsExceptional executive level communication (written and verbal) and time management skillsStrong client interfacing and client relationship buildingStrong to Advanced Microsoft Excel and PowerPoint skillsStrong technical acumen, with proven ability to research, troubleshoot and resolve technical issues presentedAbility to serve as a business partner and trusted advisorDigital marketing or experience in a SaaS organization requiredBroadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

　　Salary Range: $50,000 - $60,000 USD annual

　　Bonus Eligible

　　Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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　　Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

　　We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

　　Disability Assistance

　　We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email [email protected].