What’s the job?

　　As Assistant Front Office Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.

　　You’ll report to the Front Office Manager.

　　Your day-to-day

　　• Support and assist the Front Office Manager in all required tasks.

　　• Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.

　　• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.

　　• Coordinate with Housekeeping to track readiness of rooms for check-in.

　　• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.

　　• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.

　　• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

　　• Handle cash and credit transactions.

　　• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

　　• Be the warm welcome that kicks off a memorable guest experience!

　　What we need from you:

　　• Bachelor’s degree in hospitality or related field.

　　• 2+ years’ experience working in Front Office department as supervisor.

　　• Must be fluent in local language and English, additional languages will be highly valuable.

　　• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

　　What to expect from us:

　　• Discounted international room rates.

　　• Room for professional growth in one of the largest hospitality companies.

　　• Training programmes and access to IHG’s training tool.

　　• Meals whilst on duty.

　　• Uniform and laundry service for uniform.

　　• Private health insurance discount.

　　• Cool work environment and lots of fun!

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.