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Analista de Customer Service
Analista de Customer Service-August 2024
Montevideo
Aug 1, 2025
About Analista de Customer Service

Principales Responsabilidades:

Ser un key partner del área Comercial y asegurar el correcto desarrollo de las actividades de colaboración con clientes.

Implementación de modelos colaborativos como VMI y sugeridos de compras.

Análisis del Cost to Serve por cliente, categoría, punto de entrega.

Definición e Implementación de planes de mejoras en términos de servicio y optimización de costos.

Analizar indicadores de eficiencia, asegurando el involucramiento de todas las áreas de negocio que permitan ir mejorándolos.

Trabajo en equipo interdisciplinario.

Colaborar en el proceso de Order to Delivery, con el fin de asegurar que los productos lleguen en tiempo y forma, de acuerdo con las necesidades de los clientes.

Trabajar junto al equipo de Logística para coordinar entregas a los clientes.

Asegurar la calidad y la integridad de los datos de clientes dentro de las herramientas de logística apropiadas.

Requisitos:

Estudiante avanzado o recién recibido de Carreras: Ingeniería industrial o administración de empresas o afines.

Herramientas informáticas: power BI, Sap Valorable

Idiomas: Inglés valorable

Experiencia previa: de 6 meses a 1 año customer service o logística

En tant qu'employeur responsable et inclusif, Unilever est attentif à la diversité et à la mixité de ses équipes. Nos recruteurs sont engagés et veillent à l'application de processus de recrutement non-discriminants.

Tous nos postes sont ouverts aux personnes en situation de handicap et Unilever accompagne ses collaborateurs dans la mise en place d'éventuels aménagements de poste et de dispositifs d'accessibilité.

Job Category: Supply Chain

Job Category: Supply Chain

Job Category: Chaîne d'approvisionnement

Job Type: Customer Service Specialist

Industry: UnileverExperiencedProfessionals

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