Job Description

　　Job Responsibilities

　　Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu

　　Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution

　　Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues

　　Adherence to compliance guidelines including SOX, internal & external compliance audits

　　Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.

　　Meet the defined KPIs-Input Quality, Output Quality, Efficiency & Turn Around Time

　　Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)

　　This role reports into Assistant Manager/Deputy Manager/Manager

　　Responsibilities

　　Job Responsibilities

　　Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu

　　Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution

　　Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues

　　Adherence to compliance guidelines including SOX, internal & external compliance audits

　　Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.

　　Meet the defined KPIs-Input Quality, Output Quality, Efficiency & Turn Around Time

　　Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)

　　This role reports into Assistant Manager/Deputy Manager/Manager

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer