At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

　　Come join us and be part of a purpose driven company who is invested in your future!

　　Job Summary

　　This position is responsible for collaborating with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the design and build of infrastructure solutions/blueprints for voice services. They will be participating in the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments; transitioning knowledge to Infrastructure Operations. In addition, they will support 24x7 operations and interact with customers, handle incident resolution, escalations, and vendor management.

　　Required Job Qualifications:

　　Bachelors Degree and 4 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience.

　　Experience with monitoring and event management technologies

　　Experience with UCCE / UCM and UC / Collaborations contact center technologies

　　Experience with Microsoft Teams voice services

　　session border controllers

　　sip proxies

　　PSTN edge services

　　voicemail

　　instant messaging

　　emergency responder services

　　IP-PBX

　　cloud softphone services

　　SIP protocol

　　SIP trunking

　　VMware virtualization

　　Able to pull, analyze, and react to logs during research and troubleshooting

　　Able to lead projects and troubleshooting session

　　Infrastructure Automation

　　Supplier management

　　Continuous improvement

　　Incident management

　　Problem Management / RCA

　　Customer service oriented

　　Adaptability and ability to introduce / manage change

　　Drive conflict management in high pressure situations

　　Performance / metrics-driven decision making

　　Operations Management

　　ITIL v3

　　Ability to simplify & standardize complex concepts / processes

　　Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)

　　Problem solving tools and techniques

　　Drive cross functional execution

　　Comfortable collaborating internal business customers and IT team members

　　Preferred Job Qualifications:

　　Bachelor*s Degree (Computer Science, MIS, or related degrees).

　　CCNP

　　Oracle Session

　　We encourage people of all backgrounds and experiences to apply.

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　　#INCR

　　Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

　　HCSC Employment Statement:

　　HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.