Introduction

　　Are you passionate about helping Connecticut residents achieve a brighter future? If so, we have an excellent opportunity for you!

　　The State of Connecticut, Department of Labor (DOL) is currently recruiting for one (1) Labor Department Operations Coordinator position in the Jobs First Employment Services (JFES) Unit located in Wethersfield, CT.

　　The Department of Labor's Welfare to Work Unit is responsible for overseeing the Jobs First Employment Services (JFES) program in partnership with the Connecticut Department of Social Services and the five Workforce Development Boards in Connecticut. The JFES program helps parents gain the skills needed to obtain meaningful employment and become independent of Cash Assistance or welfare benefits. This position involves working with a small, dynamic team of individuals- who oversee the JFES program while looking for creative, innovative strategies to alleviate poverty for our program participants.

　　Position Highlights:

　　Full-time 40 Hours per week Monday • Friday 8:00 am • 4:30 pm Hybrid work opportunity

　　In your role as a Labor Department Operations Coordinator in the Jobs First Employment Services Unit, you will have the opportunity to:

　　Assist Jobs First Employment Services (JFES) Program Manager and/or Operations Coordinators in planning and coordination of activities related to the administration and oversight of the JFES program; Lead program development and implementation of initiatives; Assist in the development of agency wide plans; Serve as a resource and provide support to the five Workforce Development Boards (WDBs) and their direct providers including 79 JFES Case Managers; Function as a team lead; Monitor the JFES program and/or functional areas ensuring goals are met; Identify problems in assigned areas and oversee development of corrective action plans to effect resolution; Act as a resource and facilitator to teams and provide problem solving guidance on a routine basis; Monitor program performance indicators to continually assess adequacy of service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives; Use DOL's business system (CTHires) to run reports and monitor WDB performance; Assess need for JFES Staff development and conduct or arrange for training; Oversee development of procedural manuals and informational memorandums; Lead customer and/or public relations activities as assigned; Review, interpret, analyze and adapt state and federal legislation or regulations to determine need for new or revised policies, procedures or regulations; May have accountability as a resource specialist for a designated program of service or providing staff support statewide for a program or service agency; May play a lead role in the development of contracts and the review and monitoring of these contracts; May serve as a liaison to state or federal agencies with jurisdiction over the JFES program or a liaison to other community based organizations; Write and monitor Memorandum of Agreements (MOAs) with partner agencies; May oversee monitoring and evaluation process for sub-unit or participate in overall statewide monitoring activities; May oversee provision of data processing and automation of support activities; May represent DOL and the JFES unit at regional JFES partner meetings; Represent DOL at Disability Focus Group meetings; Act as Administrator of Fatherhood program; Represent DOL JFES unit by attending or facilitating Community/Client Listening sessions; Perform related duties as required.

　　Comprehensive Benefit Offerings:

　　Industry leading health benefits, including medical and dental coverage. Extensive pension plan and supplemental retirement offerings. Paid time off • including 13 paid holidays per calendar year. A healthy work-life balance! To work for a Forbes top company: 'Forbes' State of Connecticut Ranked one of the best Employers of 2023 • State of CT receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule. The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

　　About the Department of Labor:

　　The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

　　Selection Plan

　　FOR ASSISTANCE WITH APPLYING:

　　Please read or watch our Applicant Tips on How to Apply!

　　To Apply:

　　These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applications may be considered. Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system. For assistance in applying, please visit our 'Applicant Tips on How to Apply' page. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.

　　Important Next Step Information for After You Apply:

　　Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate's obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected]. Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

　　Connect With Us:

　　If you have any questions pertaining to this recruitment, please contact Rocky Young at [email protected] and reference the recruitment number. Follow the State of Connecticut on LinkedIn.

　　PURPOSE OF JOB CLASS (NATURE OF WORK)

　　In the Department of Labor this class is accountable for performing as a specialist in the coordination of complex programs, agency operations and providing expertise in problem resolution.

　　EXAMPLES OF DUTIES

　　Coordinates efforts to initiate agency-wide programs or services designed to better meet needs of agency and its customers; Leads special teams assembled to eliminate or resolve complex problems; Supervises design of significant changes in operating systems and oversees installation of procedures in conformance with agency policy; Acts as a consultant to agency administrators regarding formation and application of policy to agency programs and goals and improvement of administrative and operating procedures; Acts as an ombudsman for concerns from within and outside agency including implementation of data feedback systems which result in continuous improvement; May assess staff skill development needs and assist with development of innovative training programs; May provide coordination of agency wide unemployment insurance, job service or experience and training programs; May serve as staff to statewide commissions or an advisor to community-based organizations; Performs related duties as required.

　　KNOWLEDGE, SKILL AND ABILITY

　　Considerable knowledge of relevant agency policies and procedures; relevant state and federal laws, statutes and regulations; modern office methods and procedures; Knowledge of techniques of statistical analysis; data processing systems and their capabilities; Considerable interpersonal skills; oral and written communication skills; Problem solving skills; Ability to analyze and interpret laws, policies and regulations; analyze organizational problems, conduct studies and determine effective solutions.

　　MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

　　Eight (8) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

　　MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

　　Two (2) years of the General Experience must have been in coordinating complex programs, agency operations and/or acting in a consultative capacity in problem resolution.

　　NOTE: For state employees this experience is interpreted at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist, Labor Department Resource Associate or Labor Department Programs and Services Coordinator.

　　MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

　　College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree may be substituted for one (1) additional year of the General Experience.

　　PREFERRED QUALIFICATIONS

　　Experience with creating PowerPoint presentations with graphics, including Presenter notes without assistance Experience with using Excel in order to create spreadsheets using formulas and/or tables to filter and manipulate data Experience with Microsoft Office 10, especially the various features within TEAMs Experience with public speaking or giving presentations, providing training to staff either in person or virtually using software such as Zoom or Teams Experience managing and prioritizing multiple tasks, producing accurate results, and meeting deadlines Experience writing policies, procedures, or desk aids Experience with supervising Fatherhood programming Experience with serving adults with disabilities and knowledge of the challenges facing clients with disabilities Experience with supervising or leading projects or programs in the workforce development system Two (2) years of experience in the direct supervision of staff while working in the workforce development system

　　Conclusion

　　AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

　　The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

　　ACKNOWLEDGEMENT

　　As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.