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Desktop/Helpdesk Tech W/Healthcare Background - Orchard/Beaker
Desktop/Helpdesk Tech W/Healthcare Background - Orchard/Beaker-November 2024
Bentonville
Nov 17, 2025
About Desktop/Helpdesk Tech W/Healthcare Background - Orchard/Beaker

  You’ll make an impact by:

  · Participating in a collaborative team designing mature and repeatable processes to deploy technology to the Health clinics and enabling a consistent and high-quality patient experience across all clinics.

  · Design & setup various devices/vendor software to support the clinics.

  · Assisting with troubleshooting production items and updating implementation guides to enable consistent resolution across clinics

  · Leveraging exposure gained in various emerging technologies to improve solutions providing patient care in Health Clinics.

  · Learn and share technical expertise and clinical workflow understanding with the team.

  · Participate in medium- to large-scale, complex, cross-functional projects by reviewing project, product and business requirements; translating requirements into technical solutions; gathering requested information (for example, design documents, product requirement); designing robust and scalable architectures; writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with cross functional teams; troubleshooting open issues and bug-fixes; enhancing design to prevent re-occurrences of defects; ensuring on-time delivery.

  · Providing high quality technical expertise in networking, troubleshooting hardware & software issues

  Success Factors:

  · Bachelors in I.T. and healthcare support related field with 3+ years of experience or without degree 5+ years of clinical informatics experience.

  · Strong knowledge of the Microsoft Windows environment. Comfortable working within the registry.

  · Experience working on teams and implementing in a collaborative Agile approach, including use of JIRA.

  · Experience with and PACS/EMR/RIS/HIS or various modality/clinical devices is a plus

  · Strong computer science fundamentals in algorithms, data structures, databases, operating

  systems, etc.

  · Experience with EMR integration and data interoperability, specifically with Epic is a plus.

  · Knowledge of health data exchange standards (such as HL7, FHIR, EDI, CDA, etc.), DICOM standard, tagging and DICOM data migrations is a plus

  · Knowledge of infrastructure/networking, clinical devices and workflows, clinical support.

  · Knowledge of developing and AD group integrations with clinical software and SSO.

  · Foundational knowledge of cloud architecture (Azure)

  · Understanding of Privacy and HIPAA enforcements in dealing with healthcare data and dataflow.

  · Ability to coordinate, lead and solve clinical I.T. problems while identifying any workflow or training gaps. Individuals will need to be able to ask the right questions and solve complex problems with assistance.

  Team Essentials:

  Essential: 1. Demonstrates Technical Proficiency in setup

  · Design & setup various devices /software in healthcare

  · Demonstrates a full understanding of all I.T. policies governing the use of organization computer systems.

  · Ability to understand EMR integration specifically with EPIC is a Plus

  · Demonstrate skills to work as a team & implementing in a collaborative Agile approach

  · Demonstrate needed expertise to integrate PACS for various modality/clinical devices

  Essential: 2. Provides Expertise & knowledge sharing.

  · Demonstrates a good understanding of the desktop software tools used in the organization and how they can be applied to meet business needs

  · Maintains appropriate levels of technical expertise to provide effective and timely support of organizational systems and applications.

  · Shares knowledge & training users on new systems.

  About TEKsystems:

  We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

  The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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