help desk iv.

　　madison , wisconsin

　　posted 5 days ago

　　job details

　　summary

　　$28.28 - $33.28 per hour

　　contract

　　high school

　　category computer and mathematical occupations

　　reference1039451

　　job details

　　job summary:

　　Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI).

　　This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.

　　location: Madison, Wisconsin

　　job type: Contract

　　salary: $28.28 - 33.28 per hour

　　work hours: 8am to 5pm

　　education: High School

　　responsibilities:

　　Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel,

　　maintaining a high degree of professionalism including during interactions with executive leadership,

　　creating and implementing IT policies, procedures, standards and guidelines.

　　The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies.

　　This position may lead and direct the work of others.

　　This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI.

　　Top Required Skills & Years of Experience:

　　At least 7 years' experience in the following:

　　Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).

　　Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.

　　Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.

　　Highly self-motivated with the ability to effectively prioritize and execute tasks with good attention to detail.

　　Nice to Have Skills:

　　ITIL 4 Foundation certification or similar

　　CompTIA A+ certification or similar

　　PMP certification or similar

　　qualifications:

　　Experience level: Experienced

　　Minimum 7 years of experience

　　Education: High School

　　skills:

　　ITSM

　　HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.