Job Title: Customer Service Rep

　　GENERAL DESCRIPTION OR PURPOSE OF THE JOB:

　　The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.

　　Responsibilities:

　　Processing Consumer/Sales requests via email and call center

　　Communicating with customers/sales reps-Product/program questions/Returns

　　Training and Education- Product/Entry

　　General Housekeeping/Filing

　　Communication with factory/Art Dept./Order changes

　　Job Requirements: Required:

　　High School diploma

　　Strong work ethic, excellent typing skills, professional phone etiquette, strong effective

　　interpersonal communications, listening skills, and attention to detail both written and verbal.

　　Listening skills and attention to detail in both written and verbal communication is key

　　Advance English Level

　　Dominican ID

　　Live in Santiago

　　Able to work on site

　　Benefits:

　　Weekly Payment

　　Law medical insurance and AFP

　　Complementary Medical Insurance

　　Transportation

　　Internal Bank

　　Credit in pharmacy and optic center

　　Referral Program

　　Salary 40k + Incentives up to 6k per performance