Join our vibrant front desk team at Mass Vet Referral Hospital, working with our Emergency and Specialty clients and their pets. The Front Desk Reception team play a crucial role in assisting pet owners, managing payments, insurance, and booking appointments, all while creating a calming and supportive environment. Be at the heart of a fast-paced, compassionate world where every day, you make a real difference in the lives of pets and their families

　　Shift: Currently hiring for multiple full time shifts, days and evenings

　　Compensation: Compensation is based on experience and education:  $17 - $21 per hour

　　Responsibilities:  

　　Prepares to receive appointments by reviewing the medical record, retrieving client records, and preparing required forms in advance of clients’ arrival  

　　Completes and reviews required forms and obtains all necessary information in accordance with Ethos and legal requirements 

　　Enters all client and patient information into the hospital information system efficiently and accurately while comparing the charges to the estimate and treatment sheet for discrepancies  

　　Admits and discharges pets from appointments and services and schedules follow-up appointments as needed 

　　Collects and accurately processes payments from clients 

　　Explains alternative payment options for clients such as lines of credit and billing plans 

　　Manages pet insurance claims from initiation to completion 

　　Cleans and straightens the public areas of the hospital including the front desk, reception area, indoor and outdoor waiting areas, guest restrooms, and bereavement rooms  

　　Education, License, and Job Requirements:  

　　Highschool diploma or equivalent experience required Skills and Experience:  

　　Customer service experience preferred 

　　Skilled in remaining calm and working effectively in busy situations  

　　Strong active listening and customer service skills 

　　Confident using various software and technology

　　What We Offer: 

　　3- weeks PTO 

　　Access to free online career and personal coaching 

　　Full­­­ health benefits with Blue Cross Blue Shield, with an optional 100% employer-paid plan 

　　Dental Insurance 

　　Vision Insurance 

　　Generous discounts on pet services 

　　Disability and life insurance 

　　Flex-spending account 

　　401(k) 

　　Employee Assistance Program 

　　Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any

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