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Director Team Member Relations
Director Team Member Relations-March 2024
McLean
Mar 29, 2026
About Director Team Member Relations

  ***This role is based at our corporate office in McLean, VA***

  This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Director Team Member Relations, you will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. On the Team Member Relations team, you will report to Vice President Team Member Relations and be the ambassadors of Hilton's values by ensuring that Team Members at all levels have a path for their concerns to be heard objectively and addressed fairly.

  HOW WE WILL SUPPORT YOU

  Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

  **Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

  HOW YOU WILL MAKE AN IMPACT

  Your role is important and below are some of the fundamental job duties that make your work unique.

  What your day-to-day will be like:

  Advise global clients on HR employee relations consulting activities including, coaching, counseling, corrective counseling, investigations, talent management, adverse impact, and employment separations to mitigate risk.Oversee the Hilton Global Ethics Reporting System and the internal HR Case Management system to include HR case assignments, trend monitoring and reporting, data integrity for compliance.Identify focus areas for analysis and implementation of integrated HR solutions that support the clients' global business strategy while mitigating risk and promoting HR initiatives.How you will collaborate with others:

  Build strong consultative relationships with clients and partners across the business.Work with departments such as Legal, Fraud, Finance, and governmental agencies on information requests and investigations.Collaborate with other members of Global HR group to ensure best service is delivered to clients.What projects you will take ownership of:

  Ensure that effective and robust documentation techniques are used and maintain accurate, confidential records regarding all reported matters and fact-finding documentation.Perform other related duties and projects as assigned.WHY YOU'LL BE A GREAT FIT

  We believe the success in this role will demonstrate itself through the following attributes and skills:

  Maintain knowledge of industry trends and employment legislation and ensure organization's compliance.Communicate through clear, informed, and logical business justification and discussion supported by qualitative and quantitative data insights.Handle highly confidential matters with compassion and tact while operating within ambiguity.You have these minimum qualifications:

  Seven (7) years of experience in a large corporate, matrixed environmentTwo (2) years of managerial experienceStrong computer skills, specifically with Microsoft Word, Excel, and PowerPointThis is a hybrid role with a requirement to be onsite in the McLean office at least two days per week.Travel up to 15%It would be useful if you have:

  BA/BS Bachelor’s DegreeMA/MS Master’s DegreeTen (10) years of Human Resources experienceFour (4) years of managerial experienceGlobal HR experienceExperience with PeopleSoft, Oracle and SuccessFactors, ServiceNowPHR, SPHR or equivalentWHAT IT IS LIKE WORKING FOR HILTON

  The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

  It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

  We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

  Job: Human Resources

  Title: Director Team Member Relations

  Location: null

  Requisition ID: COR014B8

  EOE/AA/Disabled/Veterans

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