Bringing smiles is what we do at TTEC… for you and the customer. As a Toll Operator working onsite in the Skyway Bridge tollbooth (North & South locations) in St. Petersburg, FL, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What You’ll be Doing

　　Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

　　During a Typical Day, You’ll

　　Be the face and smile of the toll collection operations requiring individual service

　　Classify and collect proper toll amounts from motorists traveling through the toll lane

　　Make changes, issue receipts and write insufficient fund slips

　　Complete operations reports and balance cash deposits at end of shift

　　What You Bring to the Role

　　Your pleasant and customer service-oriented manner

　　High school diploma or equivalent

　　Current valid Florida driver’s license

　　Cash handling experience on a computerized system

　　Work shifts that will require your availability to work weekends

　　Physical Requirements of the Role

　　Ability to safely walk across toll lanes and climb/descend stairs while carrying up to 30 pounds

　　Ability to walk long distances

　　Ability to determine vehicle classification by visual inspection

　　Accommodation requests will be reviewed on a case-by-case basis and the specific circumstances.

　　What You Can Expect

　　Premium pay on top of base pay, guaranteed hours per week, benefits, and eligibility for overtime for Emergency Service Collectors

　　Supportive of your career and professional development

　　An inclusive culture and community minded organization where giving back is encouraged

　　A global team of curious lifelong learners guided by our company values

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit https://www.hellottecbenefits.com for more information.

　　A Bit More About Your Role

　　We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

　　You'll report to area operations manager. You'll contribute to the success of the customer experience and the overall success of the team.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Job: _Customer Care Representative

　　Title: Toll Collector - Part time - Skyway Bridge

　　Location: FL-St. Petersburg

　　Requisition ID: 03SYV